Mariko Small
Orlando,FL
Summary
Dynamic Medical Assisting Program Coordinator with a proven track record at Orange Technical College, excelling in student placement and compliance management. Leveraging exceptional customer service and problem-solving skills, I enhanced program efficiency and student satisfaction, while maintaining meticulous records and achieving accreditation standards. Proficient in Microsoft Office and adept at relationship building.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assisting Program Coordinator
Orange Technical College
09.2023 - Current
- Manage scheduling, tracking, and verification of hours for more than 120 students
- Organize accreditation activities and documentation to ensure program compliance
- Order, monitor, and maintain inventory of supplies to support instructional needs
- Assisted students with externship placement by identifying opportunities and coordinating with external sites
- Prepared, verified, and distributed certificates of completion and final transcripts in compliance with program standards
Registrar
Orange Technical College - Olando Campus
01.2019 - 06.2021
- Assisted students with completing applications for entry into coursework.
- Organized, reviewed and filed paperwork for secure recordkeeping.
- Trained junior staff on office procedures and regulatory requirements.
- Processed registrations with attention to compliance with operational policies and standards.
- Responded to requests for information from various individuals by providing catalogs and email communication.
- Greeted every guest with personable approach and provided knowledgeable service.
- Registered individuals for classes
Sales & Marketing Consultant
D.R. Medical
01.2015 - 01.2019
- Liaised with customers, recommending specific products and specials in alignment with individual needs, requirements and specifications.
- Provided repeat customers with exceptional care and attention.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Helped customers with questions, problems and complaints in person and via telephone.
- Increased sales by 30% over 2 years by offering consultation on products and services and applying customer service and upselling techniques.
- Wrote, negotiated and finalized sales contracts.
- Worked collaboratively in team environment.
Radiological Controls Technician
General Dynamics Corp
10.2001 - 12.2005
- Supervised Navy Nuclear Submarine construction teams and decontaminating teams for the safe handling and transport of radioactive materials related to US Navy Nuclear Submarine program.
- Received, packaged and prepared radioactive materials for shipment and archive into inventory and storage.
- Reported team briefings on the status and completion procedures for ongoing projects accurately and promptly to submarine decontamination team members.
- Served as liaison between Electric Boat and Navy personal to ensure proper communications and procedures of Nuclear protocol was being observed.
- Documented and processed US classified materials.
- US Secret Security clearance given to access confidential restricted areas and information
- certified in the safe handling and surveying of radioactive material
Education
High School Diploma - undefined
America Community School At Hillingdon
Uxbridge England1997
Associate of Arts - Biology
Florida State University
Tallahassee, FL1999
Associate of Arts - Biology
University Of South Florida
Tampa, FL2001
Skills
- Exceptional customer service
- Customer service focus
- High energy
- Med Surge Product knowledge
- Communications
- Medical Sales
- Proficient in Microsoft Office
- Adapt to diverse groups
- Client service
- Professional demeanor
- Contract preparation
- Upselling
- Able to persuade others effectively
- Problem-solving skills
- Relationship building
- Products and services
Accomplishments
- Exceeded monthly quota 24 times.
- Sales
Increased sales by 30% over a two year period. - Named “Employee of the Year” in 2017.
- Computer Proficiency
Used Microsoft Excel to develop inventory tracking spreadsheets. - Business Development
Initiated two key partnerships which resulted in 20% revenue growth. - Named Support Person of the Year in 2025
Affiliations
- Member, Medical Group Center of Excellence, 2016 to Current
- AMS Certified
Certification
- Certified Radiological controls Technician
Additional Information
I am an accomplished career woman, business owner, mother, wife and friend. My strive to improve myself and friendly outgoing personality have brought me success and happiness and lifelong relationships. I love meeting new people. I am seeking a position with a large established well respected company to bring my life experience and success to grow the company and myself.
Timeline
Medical Assisting Program Coordinator
Orange Technical College
09.2023 - Current
Registrar
Orange Technical College - Olando Campus
01.2019 - 06.2021
Sales & Marketing Consultant
D.R. Medical
01.2015 - 01.2019
Radiological Controls Technician
General Dynamics Corp
10.2001 - 12.2005
High School Diploma - undefined
America Community School At Hillingdon
Associate of Arts - Biology
Florida State University
Associate of Arts - Biology
University Of South Florida
Hobbies
Tennis
Golf
Soccer
Swimming
Animals
Children
Crafting
Cooking
Costume design