Niki Nguyen
Memphis,TN
Summary
Highly driven business owner and assistant Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
20
20
years of professional experience
Work History
Assisting General Manager
Gloss Nail bar
Lakeland, TN
06.2023 - 04.2024
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Organized training sessions to keep staff up-to-date on changes in regulations or industry practices.
- Managed recruitment process for new staff members including interviewing candidates.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Built and maintained loyal, long-term customer relationships through effective account management
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Manicurist/Esthetician
Blue Sky Nails and Lash lounge
Aurora, CO
06.2022 - 06.2023
- Educated clients on proper nail care techniques such as filing and buffing methods.
- Stayed current on new trends in the industry through attending workshops and seminars.
- Kept up-to-date records of customer appointments in the computer database system.
- Assisted in stocking shelves with supplies such as nail polishes, files, buffers and more.
- Ensured that all safety protocols were followed during each session with clientele.
- Managed cash register operations accurately by collecting payments from clients.
- Developed strong relationships with existing clients by providing excellent service.
- Demonstrated knowledge of product ingredients and how they affect different skin types.
- Performed manicures, pedicures, artificial nail enhancement, nail art, massage, paraffin treatments and other related services.
- Worked collaboratively with team members to enhance customer experience in salon.
- Built repeat client base to increase profits and stabilize cash flow.
- Meet, discuss, promote and recommend manicure and pedicure services based on each individual’s needs. Boosting revenue sales.
- Meticulously maintained spa appearance and cleanliness.
- Set up patient rooms and sterilized equipment.
- Sold salon-exclusive skin care products and encouraged service upgrades.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Offered lash application, warm stone massage and brow and eyelash tinting services.
- Educated clients on skin conditions, treatments and products to grow sales.
- Resolved guest complaints.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Kept detailed records of client visits, treatments performed, and product purchases.
- Assisted in the development of customized skin care regimens for clients.
- Enforced safety procedures in accordance with facility policies and the State’s regulations.
- Provided advice to customers regarding best practices for maintaining healthy nails.
- Attended continuing education courses related to esthetics industry advancements.
Business Owner
Jazzy’s Nails & Spa
Warren, Rhode Island
01.2004 - 01.2020
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established marketing strategies, such as social media campaigns, to promote the business.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created a customer service policy to ensure customers were satisfied with products or services.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements on a monthly basis in order to assess financial health of the organization.
- Scheduled maintenance activities for equipment used by the business.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Conducted regular meetings with employees to review progress towards company goals.
- Managed inventory levels to meet customer demand while minimizing costs.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Conferred with customers to understand needs and finalize purchase orders.
- Conducted competitive analysis to inform strategic planning and positioning.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with all local laws and regulations related to the business operations.
- Negotiated contracts with vendors for supplies and services.
- Analyzed competitor's pricing and product offerings in order to remain competitive within the market.
- Participated in trade shows, conventions, and other events related to industry promotion.
- Resolved conflicts between employees or customers in a timely manner.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
Education
Real Estate Agent
Success Real Estate
Memphis, TN04-2024
Esthetic And Permanent Makeup Artist
Florida Beauty Academy
Orlando, FL08-2004
Manicurist
Blaine’s Beauty Scho
Waltham, MA11-1995
Criminal Justice
Greenfield Community College
Greenfield, MASkills
- Operations management
- Exceptional Customer service
- Communication and problem solving
- Adaptive and collaborative
- Sales
- Deadline oriented
- Training new and existing employees and keep up with trends for optimal profits
Timeline
Assisting General Manager
Gloss Nail bar
06.2023 - 04.2024
Manicurist/Esthetician
Blue Sky Nails and Lash lounge
06.2022 - 06.2023
Business Owner
Jazzy’s Nails & Spa
01.2004 - 01.2020
Real Estate Agent
Success Real Estate
Esthetic And Permanent Makeup Artist
Florida Beauty Academy
Manicurist
Blaine’s Beauty Scho
Criminal Justice
Greenfield Community College
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