Marilaura Hernandez
Lehigh Acres,FL
Summary
Dynamic professional with a proven track record at Family Health Centers of SWFL, excelling in patient care coordination and insurance verification. Skilled in critical thinking and effective communication, I significantly improved patient satisfaction and care efficiency. Demonstrated expertise in healthcare regulations and strong organizational abilities, ensuring top-notch service and operational excellence. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Medical Coder position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Referrals and Authorization Coordinator
Family Health Centers of SWFL
06.2019 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Collaborated with multidisciplinary teams to ensure timely submission of documentation required for insurance approval.
- Improved patient care by efficiently coordinating authorizations for medical procedures and treatment plans.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
Front Desk
Universal Imaging and Radiology
07.2017 - 06.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Medical Coder -
Integral Academy of Coding
Tampa, FL04.2024
Nursing
Florida SouthWestern State College
Fort Myers, FLNursing
Miami Dade College
Miami, FLHigh School Diploma -
Hialeah Gardens Senior High School
Hialeah Gardens, FL06.2018
Skills
- Prior Authorization Knowledge
- Strong Communication Skills
- Critical thinking abilities
- Insurance Verification Expertise
- Effective Time Management
- Organizational abilities
- Healthcare Regulations Understanding
- Reliability
- Multitasking Abilities
Certification
- Certified Medical Coder
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Referrals and Authorization Coordinator
Family Health Centers of SWFL
06.2019 - Current
Front Desk
Universal Imaging and Radiology
07.2017 - 06.2019
Medical Coder -
Integral Academy of Coding
Nursing
Florida SouthWestern State College
Nursing
Miami Dade College
High School Diploma -
Hialeah Gardens Senior High School
Similar Profiles
Brenda Dominguez SalazarBrenda Dominguez Salazar
Medical Assistant at Family Health Centers of SWFLMedical Assistant at Family Health Centers of SWFL
Meddy TabarciaMeddy Tabarcia
Administrative Assistant at Family Health Centers Of SWFLAdministrative Assistant at Family Health Centers Of SWFL
Elma Rivera HernandezElma Rivera Hernandez
Case Manager / Health Educator at Family Health Center Of SWFLCase Manager / Health Educator at Family Health Center Of SWFL