Marile Martinez
Monee,IL
Summary
Dynamic leader with a proven track record at Miller's Ale House, enhancing team productivity and fostering a culture of excellence through effective staff management and problem-solving abilities. Fluent in English and Spanish, adept at training and mentoring, significantly improving customer service and operational efficiency.
Overview
9
9
years of professional experience
Work History
New Restaurant Opening Supervisor
Miller's Ale House
10.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Head Bartender/Bartender Trainer
Miller's Ale House
03.2018 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Art & Design Technician
Southern Illinois University at Carbondale
09.2015 - 12.2017
- Facilitated smooth transitions between exhibits dismantling old displays while carefully unpacking incoming pieces.
- Enhanced visitor experience with informative labels, posters, and brochures related to exhibited artworks.
- Developed strong working relationships with artists, collectors, vendors, institutions, and colleagues within the art community.
- Preserved valuable artwork by implementing proper handling, storage, and packing techniques.
Education
English- Creative Writing
Southern Illinois University
Carbondale, IL05.2018
Skills
- Customer Service
- Fluent Bilingualism (English & Spanish)
- Training and mentoring
- Goal-Oriented
- Staff Management
- Problem-solving abilities
- Scheduling
- Strong multitasking
- Payment Processing
Timeline
New Restaurant Opening Supervisor
Miller's Ale House
10.2022 - Current
Head Bartender/Bartender Trainer
Miller's Ale House
03.2018 - Current
Art & Design Technician
Southern Illinois University at Carbondale
09.2015 - 12.2017
English- Creative Writing
Southern Illinois University