Summary
Overview
Work History
Education
Skills
Timeline
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MARILEE FREW

MARILEE FREW

Salt Lake City,SALT LAKE COUNTY

Summary

Hardworking and extremely motivated Lead Administrator enthusiastic about training others and developing new skillsets. Creates SOP's and supporting materials, as well as having 5 years in scheduling, coordination, and customer support.

Overview

4
4
years of professional experience

Work History

OFFICE ADMIN LEAD/TRAINER

WESTERN BIG CITY/ATLAS DISPOSAL
09.2021 - Current
  • Create, compile, and send LEED reports and presentations
  • Coordinate meetings with out of state directors and travel schedules
  • Inside Sales experience
  • Take escalated calls and handle issues with empathy and compassion
  • Answer calls and emails for customer support in terms of scheduling, driver-customer relations, accidents/incidents, resolving billing issues, missed pickups, resolving inventory discrepancies, and all other issues
  • Communicate and solve issues for drivers on the road
  • Audit accounts for system errors
  • Customer Satisfaction
  • Training new employees with SoftPak system, protocols, and SOPs I authored.

CUSTOMER PICKUP COORDINATOR

FEDEX GROUND
12.2020 - 08.2021
  • Investigate and resolve missed pickups to limit future mistakes
  • Audit accounts for system errors and updated information
  • Provided internal and external customer service focused on issue resolution for sales, customers, independent contractors, and linehaul department
  • Establish and update scheduled pickups for packages
  • Visit stations to build professional relationships and work to improve customer experience and pickups
  • Coordinating side projects such as holiday scheduling for pickups, linehaul accuracy investigation, etc
  • Consistently on calls solving a range of issues.

STUDENT COORDINATOR

FLT ACADEMY
09.2019 - 12.2020
  • Oversee student progression through each certificate and phase of flight training from start to finish
  • Direct secretary for Chief Flight Instructor while an intern before permanent hire date coordinating schedules and side projects
  • Maintain confidential student records within Foreflight and paper copies with discretion
  • Assign students to CFI's, schedule testing for students, schedule introductory flights, and host a bi-monthly call with SkyWest, a partner with FLT to build and maintain the business partnership
  • Inform students of requirements for each certificate/add on, ensuring they understand what is required of each flight certificate under Part 61
  • Assisted the chief flight instructor in the application for Part 141 certification
  • Assist in creating and editing new year contracts and 'special case' contracts pertaining to training half time, special accommodations, and reward contracts
  • Created and maintained a roster of students with all pertinent information concerning their training to be compliant with FAA regulations such as passing the FAA ground test, recording flight certificates, medical certificates, and passed test scores
  • Worked with Flight Schedule Pro to improve the overall experience and worked closely with Foreflight to issue accounts under FLT's license.

Education

AVIATION/AIRWAY MANAGEMENT -

WESTMINSTER COLLEGE
05.2020

Skills

  • Scheduling and Coordination
  • Escalation Resolution
  • Aviation Industry Background/Knowledge
  • Airport Operations Knowledge
  • Time Management, Organization and Multitasking
  • Administrative Experience
  • Executive Support
  • Microsoft Suite (Word, Excel, Sharepoint, Outlook, Powerpoint, etc)
  • Experience in Flight Training
  • Internal and Cross-Functional Coordination
  • Team Management
  • Training and Mentoring
  • Feedback Analysis

Timeline

OFFICE ADMIN LEAD/TRAINER

WESTERN BIG CITY/ATLAS DISPOSAL
09.2021 - Current

CUSTOMER PICKUP COORDINATOR

FEDEX GROUND
12.2020 - 08.2021

STUDENT COORDINATOR

FLT ACADEMY
09.2019 - 12.2020

AVIATION/AIRWAY MANAGEMENT -

WESTMINSTER COLLEGE

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MARILEE FREW