Marili Luis
Las Vegas,NV
Summary
Dedicated and adaptable professional with a strong work ethic and expertise in customer service and inventory management. Proven ability to streamline operations and enhance guest experiences, ready to contribute to team success.
Overview
13
13
years of professional experience
Work History
Spa Host
MGM Grand Spa
Las Vegas, NV
07.2025 - Current
- Greeted and assisted guests, ensuring exceptional customer service experience.
- Managed appointment scheduling using spa management software, optimizing workflow efficiency.
- Coordinated with therapists to maintain timely service delivery and guest satisfaction.
- Monitored inventory levels of spa products, facilitating timely reordering procedures.
Billing Specialist
Quality Medical Imaging
Las Vegas, NV
04.2023 - 11.2023
- Reviewed and processed medical billing claims to ensure accuracy and compliance with regulations.
- Collaborated with healthcare providers to resolve discrepancies in billing statements and patient accounts.
- Trained new staff on billing software and best practices for accurate claims submission.
- Insured patients had correct insurance information.
- Billed 5 different states.
Spa Attendant
Serenity Spa
Las Vegas, NV
09.2021 - 04.2023
- Ensured cleanliness and organization of spa facilities, enhancing guest experiences.
- Assisted with inventory management, maintaining stock levels of products and supplies.
- Provided exceptional customer service, addressing guest inquiries and concerns promptly.
- Coordinated appointment scheduling for therapists and clients, optimizing workflow efficiency.
Assistant Manager
Famous Footwear
Las Vegas, NV
01.2015 - 03.2020
- Led team in achieving store sales goals through effective staff training and motivation.
- Developed and implemented merchandising strategies to enhance product visibility and customer engagement.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Executed loss prevention initiatives, minimizing shrinkage through staff training and surveillance measures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Key Holder
Maidenform
Las Vegas, NV
08.2012 - 01.2015
- Managed daily store operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards and product knowledge.
- Oversaw inventory management, including stock replenishment and organization of merchandise displays.
- Maintained visual merchandising standards to enhance customer shopping experience and drive sales.
Education
High School Diploma -
Basic High School
Henderson, NVCoding And Billing
Carrington College
Las Vegas, NV05-2023
Skills
- Spa equipment operation
- Sales experience
- Multitasking proficiency
- Exceptional customer service
- Maintaining inventory
- Strong work ethic
- Multitasking and organization
- Guest relations
Languages
Spanish
Native or Bilingual
Timeline
Spa Host
MGM Grand Spa
07.2025 - Current
Billing Specialist
Quality Medical Imaging
04.2023 - 11.2023
Spa Attendant
Serenity Spa
09.2021 - 04.2023
Assistant Manager
Famous Footwear
01.2015 - 03.2020
Key Holder
Maidenform
08.2012 - 01.2015
High School Diploma -
Basic High School
Coding And Billing
Carrington College