Marilou Macawile
Circle K
Bayonet Point,FL
4
Languages
8
years of professional experience
Detail-oriented administrative and customer support professional with extensive experience managing customer accounts, processing transactions and documentation, maintaining accurate records, supporting billing and payment inquiries, and coordinating daily operations. Experienced with Salesforce, Siebel, digital recordkeeping, customer onboarding, documentation review, and professional phone and email communication. Known for reliability, accuracy, organization, adaptability, and the ability to manage multiple priorities in fast-paced environments.
Work History
Customer Care Representative, Remote Call Center
3 Years- Managed high-volume inbound customer inquiries, ensuring accurate customer and account information to enhance service reliability.
- Processed account updates, orders, billing inquiries, and payment-related requests with precision, contributing to customer satisfaction.
- Processed account updates, orders, billing inquiries, and payment-related requests with accuracy and attention to detail.
- Maintained detailed customer records, order documentation, and service notes using digital systems.
- Resolved customer questions and service issues through professional communication by phone and email, fostering positive customer relationships.
- Balanced efficiency, accuracy, and customer needs while consistently meeting quality, productivity, and service expectations.
Mobility Operations Consultant
5 Months- Processed reservations, rental agreements, customer transactions, and account information in a fast-paced operational environment.
- Maintained accuracy and compliance while managing multiple operational priorities.
- Coordinated daily operational activities, ensuring organized records and documentation to support efficient operations.
- Guided customers through rental process, addressing questions and concerns to enhance customer satisfaction.
- Ensured accuracy and compliance while balancing multiple operational priorities to support seamless service delivery.
Telecommunications Sales & Onboarding Consultant
- Led telecommunications sales and onboarding for residential and business accounts using Salesforce and Siebel, ensuring seamless integration and customer satisfaction.
- Processed customer account information, service orders, and onboarding documentation efficiently to enhance overall onboarding experience.
- Communicated professionally with customers throughout the sales and onboarding process.
- Maintained comprehensive customer records while coordinating multiple account requirements to support timely service delivery.
- Maintained accurate customer records while managing multiple account requirements.
New Car Sales Consultant, Part-Time
1 Year- Guided customers through vehicle purchasing process, ensuring accurate management of customer information and documentation for seamless transactions.
- Explained financing and purchasing procedures, clarifying required documentation to enhance customer understanding and confidence.
- Maintained accurate sales records and customer communications throughout the purchasing process.
- Identified customer needs and coordinated tailored products and services, enhancing overall customer satisfaction.
Customer Service Representative, Part-Time
8 Months- Processed transactions accurately and managed multiple operational priorities in high-volume environment.
- Maintained operational records, daily checklists, and required documentation to ensure compliance.
- Process transactions accurately while managing multiple operational priorities in a high-volume environment.
- Maintain operational records, daily checklists, and required documentation.
- Resolved customer concerns professionally to enhance overall customer satisfaction.
Retail Sales Associate, Part-Time
1 Year- Conducted daily product counts and documentation to ensure accurate inventory records.
- Provided personalized customer service while managing multiple customer needs.
- Organized product records and inventory to uphold merchandising standards.
- Delivered personalized customer service while effectively managing multiple customer needs.
Cashier / Overnight Stock Associate, Part-Time
1 Year- Executed accurate customer transactions during high-volume periods to ensure seamless service.
- Followed established procedures for cash handling, documentation, and loss prevention.
- Supported inventory organization, stocking, and daily store operations.
- Organized inventory layout for efficient access, stocking, and daily store operations.
Education
Completed Grade 12
Certificate - Graphic Arts & Design
Skills
Administrative Support
Customer Account Management
Data Entry & Digital Recordkeeping
Billing & Payment Support
Order & Transaction Processing
Salesforce & Siebel
Microsoft Office Suite
Professional Phone & Email Communication
Scheduling & Coordination
Problem Solving & Conflict Resolution
Organization & Time Management
Multi-tasking & Prioritization
Team Collaboration & Adaptability
Languages
English
Native or Bilingual
Pidgin
Professional Working
Tagalog
Limited Working
German
Elementary
Interests
Fitness
DIY Projects
Community Volunteering
ADDITIONAL EXPERIENCE
- Military Relocation — Germany & Japan
- 2002–2019
- Coordinated complex international household relocations requiring planning, organization, documentation, adaptability, and attention to detail.
- Managed multiple logistical requirements while adapting to changing schedules and circumstances.
- Customer Advisor & Sales — Australia
- 1994–2002
- Achieved recognition as a Top 10 National Performer.
- Contributed to a 37% improvement in store productivity through effective customer service and sales practices.
Timeline
Customer Service Representative, Part-Time
Circle K
01.2026 - CurrentRead More
Mobility Operations Consultant
Hertz Car Rental
04.2023 - 09.2023Read More
Customer Care Representative, Remote Call Center
Williams-Sonoma, Inc.
01.2023 - 01.2026Read More
New Car Sales Consultant, Part-Time
Antwerpen Toyota
01.2022 - 01.2023Read More
Retail Sales Associate, Part-Time
Helzberg Diamonds
01.2022 - 01.2023Read More
Telecommunications Sales & Onboarding Consultant
Telstra Australia
01.2021 Read More
Cashier / Overnight Stock Associate, Part-Time
Giant Food
01.2019 - 01.2020Read More
Lae International High School
Completed Grade 12
Read More
TAFE Queensland
Certificate from Graphic Arts & Design
Read More