SentinelOne
Marilou Yap
Cyber Security Senior Solutions Advisor
Pasadena,MD
Summary
Talented Solutions Architect coordinates stakeholders to drive successful development efforts and meet mission-critical business needs. Skilled in locating and providing a calculated approach in increasing the security posture of your organization. Over 4 years of progressive experience in Cyber Security.
Overview
11
11
years of professional experience
3
3
Certification
Work History
Senior Solutions Advisor
CyberMaxx
10.2022 - Current
- Promoted from solutions advisor role
- Mentored team members, assisting them obtain certifications, and reach career and personal goals.
- Play a supporting role to a team of 4 solutions advisors by attending client calls, providing training, knowledge, and prior experience
- Coordinated with the CSIRT team for client incident management
- Worked closely with clients to understand their services, risk tolerance, business, and security needs, while significantly minimizing risk by understanding the vulnerabilities present in the environment.
- Managed and maintained up to 65 accounts
- Wrote a Incident Response playbook for clients
- Understood upselling opportunities with clients and directed and collaborated with the sales team to close the deal.
- Conducted proactive threat hunting by reviewing client SIEM logs and identifying anomalous behavior
- Analyzed complex problems to develop effective strategies.
- Enhanced client satisfaction by providing tailored solutions.
- Developed and maintained strong relationships with clients.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Broke down technical ideas and issues into non-technical terms for business executives.
- Educated clients on potential risks and rewards associated with various investments.
- Collaborated with cross-functional teams to design comprehensive solutions addressing client needs and expectations.
SOC Analyst
CyberSafe Solutions
08.2021 - 10.2022
- Promoted from a Junior SOC Analyst after 6 months
- Searched for potential security threats and vulnerabilities within the organization's network and systems
- Closing, on average, 100 detections in a shift.
- Monitored and analyzed security alerts generated by various SIEM systems
- Created, reviewed, and followed up on tickets related to security incidents and alerts
- Collaborated with higher-tier analysts and incident response teams for effective resolution of security issues
- Implemented containment strategies to prevent the spread of malware and minimize damage
- Performed triage on active attacks and participated in incident response calls with clients
- Enhanced team knowledge with regular training sessions on latest cybersecurity trends and threats
- Recommend improvements in security systems and procedures
- Conducted comprehensive security assessments to identify risks and recommend mitigation strategies
- Monitored real-time security alerts to identify potential threats, significantly reducing incident response times
- Performed risk analyses to identify appropriate security countermeasures.
- Conducted security audits to identify vulnerabilities.
- Recommend improvements in security systems and procedures.
- Reduced false alarms by fine-tuning intrusion detection system configurations based on historical analysis of incidents.
- Enhanced network security by monitoring systems for potential threats and vulnerabilities.
Help Desk Field Technician
Diverse Concepts
04.2021 - 08.2021
- Coordinated and scheduled technicians for on-site and remote support.
- Fielding over 30 troubleshooting calls in a shift.
- Delivered solutions to clients by identifying problems and guiding clients through corrective steps
- Assisted with the installation, swapping, or repair of equipment at client sites
- Managed client accounts, including G Suite to Microsoft migrations, and processed invoices and payments
- Collaborated with other field technicians to resolve complex technical issues
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Delivered high-quality work by diligently following standard operating procedures.
- Enacted successful repairs by applying technical skills and operations knowledge.
- Communicated with customers to provide updates, gather information and resolve issues.
- Trained and guided new technicians to equip them with skills and knowledge needed to efficiently perform requested duties.
- Collaborated with other field technicians to resolve complex technical issues.
Quotations Analyst
Lighting Environments
09.2015 - 03.2020
- Bridged the gap between customer requirements and available products
- Met team goals of over $1.5 million in sales per month with Signify Lighting closed business.
- Quoted and closed lighting projects such as the DC United Soccer Stadium lighting project which was approximately $3 million in total sales.
- Reviewed and analyzed lighting blueprints and fixture schedules
- Compared requested fixtures to available products to determine viable substitutions
- Priced products from manufacturers and provided accurate quotes
- Followed up with customers to gather feedback on pricing and secure orders
- Supported project management teams in order management and value engineering
- Increased customer satisfaction by analyzing feedback and implementing necessary changes
- Quotations analysis
- Product knowledge and comprehensive understanding of nomenclatures
- Understanding the competitor market and crossing products to provide a full lighting package
- Comprehensive understanding of how to price in the market and against competitors bidding for the job
Quotations Analyst
Philips Lighting North America
09.2013 - 09.2015
- Reviewed and analyzed lighting blueprints and fixture schedules
- Compared requested fixtures to available products and provided pricing on SAP
- Managed average sales of $2 million and provided support to project management
- Quotations analysis
- Product knowledge and comprehensive understanding of nomenclatures
- Understanding the competitor market and crossing products to provide a full lighting package
- Comprehensive understanding of how to price in the market and against competitors bidding for the job
Education
Cyber Foundations -
University of Maryland Baltimore County
07.2020
Skills
- Coaching and Development
- Continuous Process Evaluation
- Research Analysis
- Risk Analysis and Advisory
- Proactive Threat Detection
- Strategic Business Development
- Strategic Issue Resolution
- Analytical Problem Solving
- Effective Team Collaboration
- Application Vulnerability Management
- Achievement Oversight
- Deployment Coordination
Accomplishments
- Self-taught Cybersecurity professional who started in the industry 3 years ago.
- Managed and resolved security incidents.
- Conducted proactive threat hunting through SIEM events.
- Collaborated with clients to enhance security.
- Identified opportunities for service expansion.
- Investigated and escalated security alerts.
- Participated in over 50 incident response and assisted client in ensuring we had tools in place to maximize coverage.
- Authored knowledge base articles.
- Supervised team of 3 staff members.
- Documented and resolved a low packet capture on a firewall which led to locating multiple locations that were not sending syslog ingestions and minimized blind spots in the client's environment.
Certification
CompTIA Security +
CompTIA CYSA +
CompTIA CSAP
(Mosse Cybersecurity Instititute DFIR in process )
Software
SentinelOne
Crowd Strike
Carbon Black
Alien Vault
Zoho
Oasis
Microsoft O365 tools
Work Preference
Work Type
Full TimeWork Location
RemoteHybridOn-SiteImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information
Comptia CSAP certified, which encompasses CYSA+ and SEC+. Certifications do not expire until 2027.
Currently studying for DFIR and PMP
Software
Crowd Strike
Carbon Black
Alien Vault
ZOHO
Oasis
Timeline
Senior Solutions Advisor
CyberMaxx
10.2022 - Current
SOC Analyst
CyberSafe Solutions
08.2021 - 10.2022
Help Desk Field Technician
Diverse Concepts
04.2021 - 08.2021
Quotations Analyst
Lighting Environments
09.2015 - 03.2020
Quotations Analyst
Philips Lighting North America
09.2013 - 09.2015
Cyber Foundations -
University of Maryland Baltimore County
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