Marilu Garcia Ortuno
Perris,CA
Summary
Motivated and independent professional seeking a full-time position to leverage abilities and drive personal growth. Committed to delivering exceptional customer service and exceeding expectations. Eager to take on new challenges and contribute to the success of a dynamic organization.
Overview
15
15
years of professional experience
Work History
Driver Helper (seasonal)
UPS
11.2024 - 01.2025
- Handled truck loading and unloading tasks swiftly, ensuring minimal product damage.
- Lifted and carried packages weighing up to Number pounds.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Assisted driver with product or package deliveries to residential and commercial locations.
Sales Representative
Victra Verizon Wireless
05.2024 - 01.2025
- Company Overview: Verizon wireless retailer
- Welcome and identify customer needs
- Enter and process customer orders
- Work alongside peers and store leaders, learning and sharing ideas while serving customers and providing resolutions to issues
- Assist with merchandising and operational functions
- Verizon wireless retailer
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Warehouse Associate
Floor & Decor
12.2020 - 03.2023
- Received and unloaded freight, ensuring timely merchandise delivery to selling departments.
- Handled palletizing tasks efficiently.
- Processed incoming orders efficiently.
- Replenishing and moving merchandise
- Ensured accurate order fulfillment.
- Restock the show floor with product
- Assemble and dispatch customers' orders adhering to quality, packing, and shipping guidelines.
- Managed distribution of correct items to customers.
- Managed day-to-day operations of warehouse to keep everything running smoothly.
- Maintained a clean work environment through routine organization of shelves and removal of waste materials, promoting overall warehouse efficiency.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes and using Software to update system.
Sales Representative
Metro by T-Mobile
07.2014 - 04.2020
- Company Overview: Authorized dealer
- Welcome and identify customer needs
- Explain products and services to customers
- Face to face customer service
- Cashier and cash handling
- Troubleshooting customer's device problems
- Helping customers to choose the right device depending on their needs
- Monitor inventory to ensure the product is in stock
- Investigate and resolve customer complaints
- Authorized dealer
Quality Assurance Technician
Herbalife Distribution Center
03.2010 - 01.2014
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Perform pre-batch inspection activities (e.g., verify line clearance, review of staged materials, review of batch-related documentation, inspection of initial units, line release, etc.), swabbing of equipment to verify cleanliness before use, and in-process quality control checks for low-speed Powder and Tea packaging lines
- Perform swabbing of manufacturing equipment to verify cleanliness
- Perform in-process quality control checks
- Ensure batch-related documentation is completed accurately in real-time
- Change the status of production materials to released, rejected or hold,
- Document quality-related incidents using appropriate GMP documentation (e.g., nonconforming materials report, unplanned deviation report, quality incident report, etc.)
Education
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2000
Skills
- Bilingual: English and Spanish
- General office duties
- Strong written communication skills
- Excellent customer service skills
- Proficiency with Windows operating systems
- Proficiency with Microsoft Office
- Proficiency with graphics/desktop publishing applications
- Proficiency with social media networks
- Proficiency with audio/visual equipment
- Ability to multi-task concurrent projects
- Ability to operate in a fast-paced office environment
- Ability to work as a member of a team
- Ability to work independently with limited supervision
- Excellent organizational skills
- Attention to detail
Timeline
Driver Helper (seasonal)
UPS
11.2024 - 01.2025
Sales Representative
Victra Verizon Wireless
05.2024 - 01.2025
Warehouse Associate
Floor & Decor
12.2020 - 03.2023
Sales Representative
Metro by T-Mobile
07.2014 - 04.2020
Quality Assurance Technician
Herbalife Distribution Center
03.2010 - 01.2014
High School Diploma -
Santa Ana High School
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