Marilyn Alcala
Indianapolis,IN
Summary
Dynamic dental assistant with proven expertise at 86th St Complete Dental, excelling in patient record management and delivering exceptional customer service. Recognized for building strong patient relationships and ensuring compliance with HIPAA regulations. Skilled in instrument sterilization and fostering team collaboration to enhance clinic efficiency and patient satisfaction.
Overview
2
2
years of professional experience
Work History
Dental Assistant
86th St Complete Dental
Indianapolis, IN
09.2023 - 01.2025
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Exposed dental diagnostic x-rays.
- Sterilized instruments according to established guidelines and protocols.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
- Answered and managed incoming calls and emails.
- Took customer payments and billed insurance companies for remaining balance.
- Filed patient records accurately, ensuring up-to-date documentation of all procedures performed.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Ensured compliance with HIPAA regulations by keeping confidential medical records secure at all times.
- Responded to telephone inquiries from patients in a timely manner, providing accurate information and direction as needed.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
Target
Target cashier
Indianapolis , IN
04.2023 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Ben David Adult Education
Skills
- Patient record management
- Instrument sterilization
- Insurance billing
- Customer service
- Interpersonal communication
- Time management
- Attention to detail
- Team collaboration
- Clinical support
Languages
Spanish
Professional
Timeline
Dental Assistant
86th St Complete Dental
09.2023 - 01.2025
Target
Target cashier
04.2023 - 07.2023
High School Diploma -
Ben David Adult Education
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