Marilyn Arrarte
Washington Court House,OH
Summary
Accomplished Shift Leader with a proven track record at Fusian, enhancing team productivity and customer satisfaction through effective problem-solving and team leadership. Streamlined inventory and cash management processes, achieving significant reductions in waste and discrepancies. Skilled in fostering a positive atmosphere and implementing efficient operational strategies.
Overview
10
10
years of professional experience
Work History
Shift Leader
Fusian
Grandview, Columbus, Ohio
02.2020 - 12.2022
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Facilitated team building activities, strengthening cohesion and productivity of team.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Streamlined communication between team members, which helped in resolving issues more quickly.
Shift Leader/Operations Associate Manager
Piada Italian Street Food
Upper Arlington, Columbus, Ohio
05.2013 - 06.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
Education
GED -
Universidad Nacional De Trujillo
Trujillo, La Libertad, Peru 12-2005
High School Diploma -
Colegio Hermanos Blanco
Trujillo, La Libertad, Peru12-2000
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Fusian
02.2020 - 12.2022
Shift Leader/Operations Associate Manager
Piada Italian Street Food
05.2013 - 06.2018
GED -
Universidad Nacional De Trujillo
High School Diploma -
Colegio Hermanos Blanco