Marilyn Collins
Okmuglee,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Security Officer
River Spirit Casino Resort
10.2019 - 02.2020
- Patrolled and monitored premises on foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Permitted entry with escort for approved persons into secure locations.
Security Officer
River Spirit Casino Resort
10.2019 - 02.2020
- Patrolled and monitored premises on foot.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Reported suspicious activities and persons to law enforcement.
- Permitted entry with escort for approved persons into secure locations.
Customer Service Representative/Production
PGT Innovations
11.2015 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative/Production
PGT Innovations
11.2015 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Customer Service Representative
North Cape
01.2013 - 10.2015
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Customer Service Representative
North Cape
01.2013 - 10.2015
- Recommended products to customers, thoroughly explaining details.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
Education
Accounting And Business Management - undefined
Fort Lauderdale College
Fort Lauderdale, FLHigh School Diploma - undefined
Naperville Central High School
Naperville, IL06.1975
Skills
- Microsoft Outlook
- Microsoft Office
- Microsoft Word
- Multi Tasker
- Team Player
- Outstanding Work Ethics
- Problem Solving
- Conflict Resolution
- Customer Service
- Administrative Experience
Timeline
Security Officer
River Spirit Casino Resort
10.2019 - 02.2020
Security Officer
River Spirit Casino Resort
10.2019 - 02.2020
Customer Service Representative/Production
PGT Innovations
11.2015 - 07.2019
Customer Service Representative/Production
PGT Innovations
11.2015 - 07.2019
Customer Service Representative
North Cape
01.2013 - 10.2015
Customer Service Representative
North Cape
01.2013 - 10.2015
Accounting And Business Management - undefined
Fort Lauderdale College
High School Diploma - undefined
Naperville Central High School