Marilyn Cotitta
Paducah,KY
Summary
Organized professional with multiple years of experience. Dedicated to fantastic customer service and maintaining relationships with customers. Skilled at upselling products to increase overall sales and trained in Salesforce management software.
Overview
13
13
years of professional experience
Work History
Inside Sales Snapshot Team
Waste Management
10.2022 - 11.2023
- Analyze scenarios, offer solutions, provide benefit and cost analysis
- Update data regarding scope of service, cost of service and schedule.
- Used Salesforce and Docusign to maintain company database with essential account information.
- Negotiated contracts skillfully, securing favorable terms for both clients and company.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Facilitated open communication among team members, encouraging collaboration and problem-solving in challenging situations.
Sr. Mortgage Underwriter
Rocket Mortgage
Phoenix, AZ
10.2020 - 09.2022
- Input and analyze data; determine risk
- Know and apply guidelines, facilitate accurate and comprehensive decisions.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Worked with processing team members to communicate errors and obtain missing information for current applications.
- Ensured compliance with federal regulations and company policies through diligent examination of mortgage documentation.
- Implemented underwriting procedures and strategies to accurately and efficiently process loan applications.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
Loan Officer
USAA FSB
11.2010 - 08.2020
- Maximize and manage priorities for workload management
- Collaborate and build rapport throughout departments.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Utilized advanced financial software tools to accurately assess borrower eligibility for various mortgage products.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Maintained an extensive knowledge of current market trends and industry changes to provide accurate advice to clients.
- Collaborated with other departments to promptly process loan applications.
- Assisted customers with completing loan applications and other paperwork.
- Ensured compliance with all federal and state regulations throughout the loan origination process.
- Developed and maintained relationships with customers, lenders and other third parties.
Executive Resolution/Helpline Team
USAA FSB
11.2010 - 09.2020
- Four-year rotation assisting escalated USAA members with mortgage application concerns.
- Leveraged advanced problem-solving techniques while maintaining empathy towards customers'' needs during interactions.
Education
71 Credits - Business Administration
Ashford College Online
Denver, COSkills
- Mortgage industry expertise
- Pipeline Management
- Customer Service
- Investigative Procedures
Career Experience
Licensed Realtor in State of Arizona until 2010
Timeline
Inside Sales Snapshot Team
Waste Management
10.2022 - 11.2023
Sr. Mortgage Underwriter
Rocket Mortgage
10.2020 - 09.2022
Executive Resolution/Helpline Team
USAA FSB
11.2010 - 09.2020
Loan Officer
USAA FSB
11.2010 - 08.2020
71 Credits - Business Administration
Ashford College Online