Krista Mack
Pensacola,FL
Summary
Mortgage Closing & Post Closing professional prepared for all facets of the loan process. Known for ensuring accuracy in documentation and streamlining closing process. Highly collaborative and adaptable, fostering teamwork and delivering results. Proficient in data management and regulatory compliance, with strong focus on client satisfaction.
Overview
6
6
years of professional experience
Work History
Mortgage Loan Closer
TEKsystems
09.2024 - Current
- Coordinate with title companies and settlement agents to ensure a smooth and timely closing.
- Review, balance, and validate Closing Disclosures according to company and state requirements.
- Identify discrepancies in documentation and proactively resolve issues to prevent closing delays.
- Successfully manage high-volume pipelines while working independently, and maintaining a high quality score.
Consumer Loan Specialist
Zillion Technologies/ Navy Federal Credit Union
02.2024 - 05.2024
- Accurately reviewed and processed loan documents.
- Worked closely with team members to identify and resolve loan discrepancies.
- Reviewed loan applications, ensuring all data was accurate and complete, and reducing error rates significantly.
- Assisted members in navigating loan options and application processes.
- Evaluated credit applications to determine eligibility and risk levels.
Post Closing Specialist
Genesis Land & Title
09.2023 - 12.2023
- Checked the accuracy and completeness of all paperwork.
- Resolved discrepancies and issues promptly to maintain customer satisfaction.
- Coordinated communication between lenders, borrowers, and internal teams to facilitate timely document processing.
- Assisted in resolving outstanding issues with underwriting teams, ensuring complete resolution.
- Reviewed post-closing documents for accuracy and compliance with regulatory requirements.
Critical Document Review/ RESPA
TEKsystems/Aston Carter
09.2021 - 09.2023
- Issued refunds to borrowers upon discovering compliance violations, ensuring adherence to RESPA guidelines.
- Calculated, reviewed, and corrected errors of interest, principal, and closing costs discrepencies.
- Proactivley maintained up-to-date knowledge of loan regulations, investor guidelines, and policy changes to ensure accuracy and compliance.
- Assisted in the development of policies and procedures related to RESPA compliance, ensuring consistency across all departments.
PRO SERVICE CASHIER/ PAINT SPECIALIST
Lowe's Home Improvement
10.2019 - 09.2021
- Improved customer satisfaction by providing efficient and accurate cash transactions.
- Processed returns and exchanges efficiently, adhering to store policies and procedures.
- Managed high-volume checkout lines and paint orders calmly and professionally during peak hours, ensuring timely service for all customers.
- Enhanced product consistency by closely monitoring and adjusting mixing processes.
Skills
- Document Review
- Strong attention to detail
- Discrepancy Resolution
- Documentation Management
- Mortgage industry expertise
- Customer Service
Timeline
Mortgage Loan Closer
TEKsystems
09.2024 - Current
Consumer Loan Specialist
Zillion Technologies/ Navy Federal Credit Union
02.2024 - 05.2024
Post Closing Specialist
Genesis Land & Title
09.2023 - 12.2023
Critical Document Review/ RESPA
TEKsystems/Aston Carter
09.2021 - 09.2023
PRO SERVICE CASHIER/ PAINT SPECIALIST
Lowe's Home Improvement
10.2019 - 09.2021