Marilyn Cristina Govea
Miami
Summary
To secure a position, that will challenge my abilities allowing me to fully utilize my analytical, problem solving, organizational, customer service, planning, financial analysis, communication and program management skills. Over 30 years of management experience, effectively and efficiently at leading initiatives, excellent record of leading and motivating teams.
Thorough Liaison professional with 30+ years background in project management and representing various businesses. Exceptional expertise in document writing, briefing and performing presentations. Performs independently and manages numerous systems in multiple locations.
Meticulous Liaison professional with strengths in managing service quality, sales, and operations issues in the Private and Public sector. Adept at capturing market requirements and determining strategic relevance. Honest and articulate with proficiency in various capacities.
Overview
28
28
years of professional experience
Work History
Supervisory Governmental Liaison Federal Headquarters/Policy-Privacy
Internal Revenue Service
Approved Remote Location
01.2023 - Current
- Led efforts to prevent Fraud, Waste and Abuse by ensuring program and initiatives are developed according to the law.
- Effectively managed security awareness and instilled the importance of briefings, clean desk policy, and adherence to protecting 6103.
- Led analytical studies based on responses from stakeholders on initiatives that impact the Nation.
- Evaluated work performance for up to 15 direct reports.
- Identified training needs assessments and perfected training material to enhance the skills of direct reports.
- Huddle with Team via Square Teams and Meet with overall Team for discussion of Urgent Topics, Training and skill sharing.
- Led Chief Self-Directed Work Groups.
- Provided guidance on negotiations on data exchanges where Governmental Liaisons are the central point of contact for federal agencies and IRS Business Units.
- Directed and coordinated agency response and addressed inquiries to bring the right stakeholders together.
- Led efforts to perfect signature routing and timeline for response from cradle to grave on data exchanges and ensured efforts are made to archive, addendum, review for expiration and refresh.
- Created and continually revise reporting analysis in an agile manner for workflow distribution and assignment or reassignments.
Intergovernmental Liaison Headquarters/Policy-Privacy
Internal Revenue Service
Approved Remote Location
01.2019 - Current
- Lead the National Cares Act Initiative between SB/SE Compliance and the Small Business Administration by developing present data sharing Agreements/ Memorandum of Understanding (MOUs) such as the Economic Injury Disaster Loan (EIDL), Shuttered Venue Operators Grant (SVOG), Restaurant Revitalization Fund/Grant (RRF), Targeted (EIDL) and General Program Disaster Loan MOU.
- Lead a cross-functional team, developed, and created an Agreement 101 Desk guide intended to aid in defining the various Agreements/Memorandum of Understanding (MOU).
- Created and trained “Build A Bear”, a training process workshop that provides a step-by-step on how to initiate an Agreement/MOU and engagement of sharing of tacit knowledge amongst peers.
- Developed a Visio Governmental Liaison Memorandum of Understanding (GL MOU) Workflow process.
- Lead Peer Reviewer of Agreements/ Memorandum of Understanding (MOU) in development prior to Subject Matter Expert review.
- Lead Peer Mentor aiding in training, general inquiries, and policy and/or procedural guidance.
- Recommended a multi-facet Software Application, MindView, to be acquired by IRS by working, creating, submitting, and secured approval of a Unified Work Order (UWO) and ultimately IRS purchased Licenses.
- Worked and Collaborated in the Security Summit and ISAC Program to combat Fraud Detection.
Program Analyst (Senior Program Analyst)
Internal Revenue Service
Plantation
01.2012 - 01.2019
- Participated in long-range planning, design, and establishment of joint Federal/State programs.
- Maintained a rapport and served as a Liaison between IRS and Federal/State Agencies on key sensitive information.
- Managed Program Assignments (FDIC, Dept. of Education, SSA/CAWR, EITC ERRP, Veteran and more).
- Created Excel distribution working document to facilitate key personnel approval on revised Social Security Administration (SSA)/Combined Annual Wage Report (CAWR) Agreement.
- Diligently balanced priorities in an efficient manner of other duties as assigned.
- Secured appropriate approval for Communique(s) (i.e. State Income Tax Levy Program (SITLIP)).
Acting Staff Assistant (SAA)
Internal Revenue Service
Plantation
01.2012 - 01.2019
- Analyzed, organized, planned, and prepared CPE 17 training schedule.
- Coordinated instructors, scheduled, designed, and developed PowerPoint presentation for SAA Kickoff Meeting.
- Trained New Board Members (Territory Managers) the process on how to evaluate Area employees for Quality Increased (QSI) Awards by developing a PowerPoint presentation with step-by-step instructions to successfully execute the QSI.
- Prepared monthly reporting of Travel Authorizations and Vouchers to ensure timeliness, accuracy and within scope of budget.
- Promptly addressed action items with competing response dates, ensured accuracy of information and made recommendations to Area Director.
- Developed communication collaboration network with cross functional areas including but not limited to Area Director(s), Territory Managers, Training, Labor Relations and Fraud Technical Advisors.
- Reviewed, edited, and provided constructive feedback on Area Territory Manager Performance Self-Assessments and Annual Reviews.
- Created an Excel spreadsheet to assist in determining eligibility for Performance Award.
Senior Tax Analyst GS 14
Internal Revenue Service
Plantation
01.2012 - 01.2019
- Monitored Safeguard Operational Review Schedule for Travel Budget reconciliation and developed Excel spreadsheets for controls.
- Worked on projects for GLDS Director, (i.e. Training Scheduling, and responded to PGLD inquiries).
- Provided guidance/direction/resources to new Managers for employees with conduct issues.
- Created & Co-Led PGLD Disclosure Record Retention workshop for the Puerto Rico Territory Managers.
- Assisted in reviewing and editing Manager Annual Self-Assessments.
- Participated in Resource Allocation, Training and Travel.
- Ensured response of various project timelines were adhered to.
SUPERVISORY REVENUE OFFICER – GROUP MANAGER IR-O5
Internal Revenue Service
Plantation
01.2003 - 01.2012
- Chairperson of Management Advisory Committee (MAC) providing advising technical issues to Area Director.
- Managed daily operations of Nine Field Revenue Officers (GS 11 & GS12), assigned cases, and maintained a balanced workflow.
- Interacted with Attorneys, CPAs, internal and external customers (i.e. Labor Relations, Equal Employment Opportunity (EEO), IRS Attorney’s, Territory Managers, Area Director, Director of Field Collections and Taxpayers).
- Responded to public inquiries, educated the public of tax laws, aided in conflict resolution, and participated in Practitioner Symposium.
- Performed Statistical Analysis for Group Controls such as Field presence and Performance at Glance (PAAG).
- Engaged and provided technical guidance to Revenue Officers to enforce Tax Laws on non-compliant taxpayers.
- Created cross-functional utilization of Administrative Assistants (Secretaries) to maximize resources (process optimization).
- Reviewed, analyzed and evaluated Revenue Officer’s performance/case work and made recommendations for improvement (i.e. Mid-years and Annuals).
- Project Manager of various specialty teams (Workload Management, REACH program, Mentoring for Future Frontline Leaders (FLRP) and REACH candidates, CKGE database South Atlantic roll-out on searchable graph database).
- Technical Team Lead Trainer for the National Care Provider presentation delivered by OCS Live Meeting.
- Performed Collateral duties as a National Whistle Blower Liaison and Acted as SBSE Territory Manager.
- Created technical requirement process for the Whistle Blower Liaison position at a National Level.
- Graduated SBSE Pre-Readiness Senior Manager program (PRSM).
COLLECTOR
FAA Credit Union
Miami Lake
01.2002 - 01.2003
- Part-Time Collections of Installment Agreements and Credit Cards.
- Created process and procedural guidelines for collections of Installment Agreements and Credit Cards.
Realtor Associate
The Keys Company
Miami Lake
01.2001 - 01.2002
- Commission Based Self-Employed No Supervisor Realtor Associate/Broker Candidate Less than 20 Hours/Week.
- Sales of Real Estate Properties in Community.
Court Liaison
First Union National Bank
Miami Springs
01.1997 - 01.2001
- Represented First Union National Bank in Dade, Broward and Palm Beach Courts on Fraudulent cases, lawsuits, and served as an expert witness.
- Collections Unit Manager.
- Complied and analyzed Credit Card statistical data to accurately forecast and control losses.
- Managed approximately 100-150 Credit Card Collection Employees and Five Front-Line Collections Managers.
- Implemented 0-29 days Collection Strategies: Reduced Credit Card losses 3% over goal and reduced expenses 8% over goal.
- Analyzed predictive dialer reporting and ensured the most effective calling strategies and efficient utilization of staff.
- Managed a Call Center environment that utilized FDR, Melita and Mosaix dialer system.
- Provided training, presentations and developed quality material for team members.
- Developed multiple programs to streamline business operations, such as Industrial Engineer Student program, Training Module Development, incoming call volume survey, and implementation of an incoming call unit/call center.
- Collaborated with cross-functional teams internally and externally.
- Managed capacity planning on weekly basis and scheduled Team Members.
- Ensured First Union National Bank (FUNB’s) disciplinary actions were adhered to.
- Ensured FDCPA Laws and Bankruptcy procedures were adhered to.
- Recommended and created policy and procedural changes, training, quality, and enforcement to Senior Leaders.
Education
MBA - Master of Business Administration
Florida International University
Pembroke Pines, FL04.2015
BSBM - Business Management
University of Phoenix
Plantation, FLSkills
- Microsoft Office Suite
- Word
- Excel
- PowerPoint
- Access
- One Note
- Microsoft Project
- Visio
- Risk assessment
- Project coordination
- Team leadership
- Conflict resolution
- Effective communication
- Cross-functional collaboration
- Training development
- Influencing skills
- Assertiveness
- Critical evaluation capacity
- Representative experience
- Mediation skills
- Team collaboration
- Cross-functional communications
- Policies and procedures implementation
- Verbal and written communication
- Solutions development
- Project planning
- High-pressure environments
- Strategic partnerships
- Collaborative relationships
- Performance reporting
- Issue resolution
- Complex problems analysis
- Goal setting
- Intercultural awareness
- Interpersonal skills
- Decision-making
- Multitasking
Veterans Preference
No
Contact Current Employer
Yes
Community Service
- Miami Worship Choir, Habitat for Humanity, 2011
- First Union’s 1997 Pinnacle Award Nominee
- Citizen’s Crime Watch District Chairperson, City of Miami Lakes, 2002
- Nominated Citizen’s Crime Watcher of the year, City of Miami Lakes, 2002
- Miami Dade County Public Schools, Temporary Instructor
- Florida Notary and Real Estate Salesperson License
References
Available Upon Request
Languages
Advanced, Advanced, Advanced, Advanced, Advanced, Advanced
Pseudonym
Jordan Pseudonym
Personal Information
Citizenship: U.S. Citizen
Timeline
Supervisory Governmental Liaison Federal Headquarters/Policy-Privacy
Internal Revenue Service
01.2023 - Current
Intergovernmental Liaison Headquarters/Policy-Privacy
Internal Revenue Service
01.2019 - Current
Program Analyst (Senior Program Analyst)
Internal Revenue Service
01.2012 - 01.2019
Acting Staff Assistant (SAA)
Internal Revenue Service
01.2012 - 01.2019
Senior Tax Analyst GS 14
Internal Revenue Service
01.2012 - 01.2019
SUPERVISORY REVENUE OFFICER – GROUP MANAGER IR-O5
Internal Revenue Service
01.2003 - 01.2012
COLLECTOR
FAA Credit Union
01.2002 - 01.2003
Realtor Associate
The Keys Company
01.2001 - 01.2002
Court Liaison
First Union National Bank
01.1997 - 01.2001
MBA - Master of Business Administration
Florida International University
BSBM - Business Management
University of Phoenix