Marilyn Cruz
Parsippany, Troy Hills,United States
Summary
Results-driven Business Banker known for high productivity and efficient task completion. Specialize in financial analysis, risk management, and client relationship building. Excel in communication, strategic planning, and problem-solving to deliver exceptional service and meet all client needs.
Overview
27
27
years of professional experience
Work History
Retail Business Specialist
Valley Bank
Belleville, New Jersey
02.2023 - Current
- Cultivated strong client relationships through personalized banking services and support.
- Assisted clients with account inquiries, transactions, and product recommendations.
- Educated customers on bank products, services, and digital banking tools.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Modified, opened and closed customer accounts.
- Educated clients about various banking products available at the institution.
- Provided customers with financial advice and assistance in setting up accounts, loans, and investments.
- Developed client relationships through regular communication and personalized banking solutions.
- Identified opportunities for cross-selling products and services to existing customers.
Shift Supervisor
Starbuck Coffee
Short Hills, New Jersey
01.2022 - 01.2023
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Complied with company safety procedures, policies, and regulations to promote safe working environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Consulted with customers regarding needs and addressed concerns.
Waitress
Casa de Montecristo by JR Cigar
03.2018 - 11.2022
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Operations Shift Manager, Support Team
TGIFriday's
02.2015 - 03.2018
- Responsible for opening and set up of restaurant for lunch shift
- Fostered frequent dialogue between the FOH and BOH staff for a successful shift
- Restaurant
- Maintained clean and well-organized environment for client happiness and safety.
- Maintained positive working relationship with fellow staff and management.
Shift Operator/Server, Support Team
TGIFridays
02.2015 - 02.2018
- Responsible for opening and set up of restaurant for lunch shift
- Fostered frequent dialogue between the FOH and BOH staff for a successful shift
- Restaurant
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
Shift Manager
TGIFridays
12.2014 - 02.2015
- Provided support to the White Plains, NY Restaurant Opening
- Managed inventory efficiently, accurately, and in a cost-effective manner.
- Assisted upper management with daily operations to meet standards of service and quality.
- Completed opening and closing duties to facilitate business operations.
Shift Manager
TGIFriday's
Sheepshead Bay, NY
08.2013 - 12.2014
- Managed all areas of operations for a specific department including marketing and human resources, while ensuring the
- Ompany’s standards of quality, service and operations were
Restaurant Accountant
TGIFriday's
12.2010 - 12.2013
- Performed general office duties and administrative tasks
- Managed accounts payable and accounts receivable
- Responsible for compliance in semi-annual audits.
Regional Auditor
TGIFriday's
10.2010 - 08.2013
- Ensured 100% compliance with standard operating procedures for 8 restaurants
- Enforced high standards and training support for Directors and, Ensured 100% compliance with standard operating procedures for 8 restaurants
- Enforced high standards and training support for Directors and General Managers
- Supported New Restaurant Openings and Closings
- Effectively managed daily priorities while keeping track of long-term compliance.
Sever/Shift Supervisor
TGIFriday's
08.1998 - 12.2003
Education
High School Diploma -
John F. Kennedy High School
Paterson, NJ06.1998
Skills
- Client relationship management
- Digital banking tools
- Customer service excellence
- Team collaboration
- Problem solving
- Time management
- Financial advising
- Loan processing
- Meeting sales goals
- Educating clients
- Teller experience
- Opening accounts
- Money transfers
- Banking products knowledge
- Relationship building
- Cash handling
- Cross-selling products
- Account maintenance
- File maintenance
- Account updating
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Promoted from server to shift supervisor
Languages
English and Spanish
Personal Information
Title:
Timeline
Retail Business Specialist
Valley Bank
02.2023 - Current
Shift Supervisor
Starbuck Coffee
01.2022 - 01.2023
Waitress
Casa de Montecristo by JR Cigar
03.2018 - 11.2022
Operations Shift Manager, Support Team
TGIFriday's
02.2015 - 03.2018
Shift Operator/Server, Support Team
TGIFridays
02.2015 - 02.2018
Shift Manager
TGIFridays
12.2014 - 02.2015
Shift Manager
TGIFriday's
08.2013 - 12.2014
Restaurant Accountant
TGIFriday's
12.2010 - 12.2013
Regional Auditor
TGIFriday's
10.2010 - 08.2013
Sever/Shift Supervisor
TGIFriday's
08.1998 - 12.2003
High School Diploma -
John F. Kennedy High School