Emily Sharp
Houston,TX
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
Work History
Retail Business Account Manager
Verizon Wireless Business Group
10.2019 - 11.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Retail Solutions Manager
Verizon Wireless Corporation
08.2015 - 10.2019
- Maintained strong relationships with key clients through regular communication and exceptional service delivery.
- Championed the adoption of industry best practices within the organization, elevating overall performance standards.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
- Improved customer retention rates by addressing concerns promptly and effectively resolving issues as they arose.
- Provided comprehensive training to team members, resulting in improved performance and skill development.
- Implemented continuous improvement initiatives to enhance overall team efficiency and effectiveness.
- Mentored junior staff members, fostering a positive learning environment that encouraged professional growth.
Education Specialist
Verizon Wireless Corporation
11.2014 - 08.2015
- Implemented data-driven instruction by regularly assessing employee progress and adjusting training plans accordingly.
- Developed curriculum materials that aligned with Verizon standards, ensuring comprehensive coverage of company driven content.
- Collaborated with other team members to share best practices and implement effective teaching strategies across different departments.
- Reviewed customer satisfaction and metric performance with employees and suggested improvements.
Senior Retail Sales Representative
Verizon Wireless Corporation
06.2013 - 11.2014
- Managed visual merchandising initiatives, creating attractive displays that enticed customers to make purchases.
- Conducted regular product demonstrations, generating interest and driving increased sales from both new and existing customers.
- Assisted in coordinating successful in-store events that attracted new clientele while rewarding loyal patronage.
- Contributed to a positive, inclusive work environment by collaborating effectively with team members and demonstrating strong leadership skills.
- Streamlined work processes within the team by implementing organizational systems for daily tasks such as restocking shelves or processing returns efficiently.
- Strengthened customer relationships through personalized service and in-depth product knowledge.
Education
Bachelor of Arts - Business Communications
University of St. Thomas
Houston, TXSkills
- Client Relations
- Goal-Oriented
- Relationship building and management
- Customer Satisfaction
- Client Relationship Management
- Networking skills
- Client Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Retail Business Account Manager
Verizon Wireless Business Group
10.2019 - 11.2023
Retail Solutions Manager
Verizon Wireless Corporation
08.2015 - 10.2019
Education Specialist
Verizon Wireless Corporation
11.2014 - 08.2015
Senior Retail Sales Representative
Verizon Wireless Corporation
06.2013 - 11.2014
Bachelor of Arts - Business Communications
University of St. Thomas
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