Marilyn Evans
Summary
Results-oriented educator known for exceptional problem-solving and customer engagement abilities. Experience in analyzing data to inform instructional strategies, enhancing student learning, and promoting collaborative teaching practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Teacher
Department of Defense Education; Onslow County Schools
08.2012 - Current
- Developed engaging lesson plans aligned with curriculum standards and student needs.
- Implemented differentiated instruction strategies to enhance student learning outcomes.
- Facilitated classroom management techniques promoting positive behavior and engagement.
- Collaborated with colleagues to design and assess interdisciplinary projects fostering critical thinking.
- Mentored new teachers, providing guidance on effective instructional practices and classroom management.
- Analyzed student performance data to inform instructional adjustments and improve academic achievement.
- Led professional development workshops focused on innovative teaching methods and technology integration.
- Advocated for students' educational needs by collaborating with parents, administrators, and support staff.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
Manager Trainee
Hertz Car Rental
08.2011 - 08.2012
- Supervised daily operations to ensure optimal vehicle availability and customer satisfaction.
- Trained new team members on company policies and operational procedures.
- Analyzed rental patterns to enhance fleet management efficiency and reduce downtime.
- Implemented process improvements that streamlined vehicle checkout procedures.
- Coordinated with maintenance teams to ensure timely repairs and servicing of vehicles.
- Resolved customer inquiries and complaints, fostering positive relationships and repeat business.
- Monitored inventory levels of rental equipment, optimizing stock management practices.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Conducted regular performance reviews for trainee managers, identifying areas for improvement and providing constructive feedback to support professional growth.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
Customer Sales Representative
Hertz Car Rental
02.2011 - 08.2012
- Assisted customers with reservations and vehicle selection, ensuring seamless rental experiences.
- Demonstrated product knowledge to effectively upsell additional services and upgrades to customers.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Processed rental agreements accurately, maintaining compliance with company policies and procedures.
- Coordinated vehicle preparation and inspection, ensuring readiness for customer pickup.
- Trained new staff on customer service protocols and sales techniques to improve team performance.
- Analyzed customer feedback to identify trends, recommending improvements for service delivery.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Membership Sales Representative
The Florida Aquarium
04.2009 - 01.2011
- Cultivated relationships with members, enhancing customer loyalty and engagement.
- Executed membership sales strategies, driving revenue growth through targeted outreach initiatives.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Developed promotional materials for membership campaigns, increasing visibility and participation.
- Trained new staff on membership processes and best practices, fostering a knowledgeable team environment.
- Collaborated with marketing teams to create compelling offers that attracted diverse audiences.
- Provided exceptional customer service during all stages of the sales process – from initial inquiry through post-sale follow-up – resulting in high levels of member satisfaction and loyalty.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
- Managed client database efficiently, ensuring accurate tracking of contact information, preferences, interactions, and memberships sold.
- Enhanced customer satisfaction with personalized service, understanding individual needs, and offering appropriate membership plans.
Education
Master of Science - Educational Technology And Online Learning
Liberty University
Lynchburg, VA05-2022
English As A Second Or Other Language - Education
University of North Carolina Wilmington
06-2016
Master of Science - Education
University of South Florida
Tampa, FL05-2010
Skills
- Relationship building
- Critical thinking
- Lesson planning
- Growth mindset
- Fluent in English and Spanish
- Patience and resilience
- Customer engagement
- Data entry proficiency
- Team leadership
- Goal-oriented mindset
- Problem-solving
- Attention to detail
Accomplishments
- Curriculum Design - Designed, developed and implemented daily lessons for over 500 students.
- Technology Integration - Participated in technology training courses and trained colleagues in new technology concepts and practices applicable for the classroom.
- ESL Literacy - Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
Certification
- Licensed Teacher
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teacher
Department of Defense Education; Onslow County Schools
08.2012 - Current
Manager Trainee
Hertz Car Rental
08.2011 - 08.2012
Customer Sales Representative
Hertz Car Rental
02.2011 - 08.2012
Membership Sales Representative
The Florida Aquarium
04.2009 - 01.2011
Master of Science - Educational Technology And Online Learning
Liberty University
English As A Second Or Other Language - Education
University of North Carolina Wilmington
Master of Science - Education
University of South Florida