Marilyn Feliciano
Newark,NJ
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
23
23
years of professional experience
Work History
Office Manager
Shelton Oral Surgery
Irvington , NJ
2000.02 - 2022.11
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed, scheduled and coordinated office functions and activities for employees.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Collected payments from patients in accordance with established policies and procedures.
- Provided assistance to dentists during dental treatments and procedures as needed.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Coordinated with other healthcare professionals to ensure efficient office operations.
- Managed front desk operations including scheduling appointments, collecting payments.
- Educated patients on proper oral health care instructions and preventive measures.
- Prepared correspondence letters for insurance companies related to claims processing.
- Verified patient's eligibility for benefits under various insurance plans.
- Processed referrals to specialists when required by the dentist.
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Provided support with front office duties such as photocopying documents or scanning files.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Answered and managed incoming calls and emails.
- Verified, updated and entered patient information into system.
- Arranged documents for insurance claims.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
Education
High School Diploma -
Franklin K Lane
Queens, NY1995-06
Skills
- Office Management
- Team Supervision
- Billing
- Data Entry
- Staff Management
- Customer Service
- Credit and collections
- Office Administration
- Customer Relations
- Scheduling and calendar management
- Document Management
- Relationship Building
Languages
Spanish
Professional
Timeline
Office Manager
Shelton Oral Surgery
2000.02 - 2022.11
High School Diploma -
Franklin K Lane
Similar Profiles
Virginia HowardVirginia Howard
LPN/Practice Manager at Chester Oral Surgery / Southside Oral SurgeryLPN/Practice Manager at Chester Oral Surgery / Southside Oral Surgery
Shania BachShania Bach
Front Office Manager at Grand Traverse Oral SurgeryFront Office Manager at Grand Traverse Oral Surgery
Cinthya GuzmanCinthya Guzman
Surgical Dental Assistant at Contemporary Implant and Oral SurgerySurgical Dental Assistant at Contemporary Implant and Oral Surgery