Marilyn Garcia
Kansas City,MO
Summary
Adept at driving customer satisfaction, I leveraged complaint handling and CRM software expertise at Amazon to enhance service quality and reduce escalations. My proactive approach and call center experience have consistently improved performance metrics, demonstrating exceptional customer service excellence and a knack for developing strong client relationships.
Overview
3
3
years of professional experience
Work History
CS Resolution Specialist
Amazon
10.2023 - Current
- Participated actively in weekly team meetings, contributing ideas for process improvements and sharing insights from customer interactions.
- Served as a subject matter expert within the team, contributing specialized knowledge to improve overall performance metrics.
- Utilized advanced troubleshooting techniques to identify underlying causes of technical difficulties experienced by customers.
- Developed a comprehensive knowledge base that enabled faster access to relevant information during support calls.
- Collaborated with team members to identify and address common customer pain points, leading to improved overall service quality.
- Reduced escalations through proactive identification of recurring issues and recommendation of appropriate preventative measures.
Customer Support Specialist
Proper
05.2023 - 10.2023
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
Customer Service Cashier
Walgreens
09.2021 - 04.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO05.2026
High School Diploma -
Northeast High School
Kansas City, MO05.2019
Skills
- Call center experience
- Complaint Handling
- CRM Software
- Customer service excellence
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
CS Resolution Specialist
Amazon
10.2023 - Current
Customer Support Specialist
Proper
05.2023 - 10.2023
Customer Service Cashier
Walgreens
09.2021 - 04.2023
Associate of Arts - Culinary Arts
Auguste Escoffier School of Culinary Arts
High School Diploma -
Northeast High School