Marilyn Hernandez
Aurora,CO
Summary
Experienced [Systems Specialist] committed to maintaining cutting edge technical skills and up-to-date industry knowledge.
Overview
23
23
years of professional experience
Work History
Department lead
linens n things
Denver, CO
09.2002 - 12.2012
I lead a team of 8 in a lower merchandise management position. This entailed the presentation of the department, ensuring the work needed for this was completed by all team members and to ensure that excellent costomer service was provided.
Collections Specialist
Public Service Credit Union
Denver, CO
12.2004 - 12.2008
- At Public Service I excelled in out collections department then was promoted to implement a new courtesy pay program which was sucessful and still intact today. This included making sure all compliance requirements were met.
- Coordinated with systems partners to finalize designs and confirm requirements.
Systems Specialst
Bellco Credit Union
Greenwood Village, CO
12.2008 - Current
- I srarted in the collections department and then was promoted to the totalled vehecles and insurance specialist. I then after a successful 3 and 1/2 years I obtained th Sytems Specialist position in which I am currently in.
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Managed creative projects from concept to completion while managing outside vendors.
- Developed work-flow charts and diagrams to ensure production team compliance with client deadlines.
- Aligned office departments and increased inter-department communication and data sharing.
Education
High School Diploma - undefined
Iver C Ranumn High School
Westminster, CO1984
Skills
- Excellent problem-solving abilities
- Windows and Linux
- System upgrades
- Excellent communication skills
- Excellent communication skills
- Customer-oriented
- High level of accuracy
- Strong customer relations
- Private client coverage
- Team player
- Organized
- Organized
- Analytical
Accomplishments
- In my current position I have recieved many achievement awards for implementing new applications to our cuurrent system as well as handling all aspects including making sure all communications and training are complete.
- Project Management
Coordinated with third-party development team on engineering and professional service activities and tasks. - System Integration
Aligned office departments and increased inter-department communication and data sharing.
Timeline
Systems Specialst
Bellco Credit Union
12.2008 - Current
Collections Specialist
Public Service Credit Union
12.2004 - 12.2008
Department lead
linens n things
09.2002 - 12.2012
High School Diploma - undefined
Iver C Ranumn High School