MARILYN IVEY
McDonough,GA
Summary
Knowledgeable Crime Analyst with extensive background in data collection, review, and reporting. Focused on improving policies and decision-making at level based on relevant insights. Systematic about gathering information to detect criminal activities and related trends. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
27
27
years of professional experience
Work History
Financial Crime Analyst III
Truist Bank
Atlanta, GA
02.2024 - Current
- Identified potential suspects based on evidence analysis.
- Monitored news outlets for relevant information related to ongoing cases or investigations.
- Performed quality assurance checks on collected evidence before submitting it for further processing or review.
- Drafted comprehensive reports on the results of investigations.
- Maintained organized records of investigations and case files.
- Gathered information from public records, databases, and other sources.
- Analyzed crime data to identify patterns and trends in criminal activity.
Enterprise Fraud Management Support Specialist
Truist
Atlanta , GA
02.2021 - 02.2024
- Organized fraud complaint data for accurate resolution by upper management and banking regulators.
- Serve as a primary point of contact for all incoming fraud-related complaints in the absence of the manager, and assist with upper management requests to resolve escalated complaints quickly and effectively, to minimize negative client impact and other risk factors.
- Compiled and organized documentation for compliance reviews.
- Participate in monthly compliance reporting analysis regarding BBB, FDIC, and CFPB-related complaints.
- Conducted research on behalf of the management team when needed.
- Answered phones calls from customers or vendors seeking assistance from the management team.
Deposit Detection/Team Lead
SunTrust Banks, Inc.
01.2019 - 02.2021
- Coordinate tasks to ensure productivity among team members.
- Conducted reviews of new accounts and verified deposits, customer transactions, and signatures.
- Contacted customers to validate deposit information.
- Monitored team performance against targets, taking corrective action where necessary.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Provided support to junior staff during peak periods of workloads.
- Created detailed reports on team activities as requested by management.
- Motivated staff through positive reinforcement techniques.
Performance Manager & Analytics
SunTrust Bank
01.2018 - 01.2019
- Monitor and ensure compliance with policy and procedure for audit review
- Provide feedback to both Managers and investigators regarding procedural changes or/and deficiencies
- Understanding underlying trends and their causes and interpret results to forecast future expectations and impacts
Deposit Detection
SunTrust Bank/Truist
Atlanta, GA
11.2014 - 01.2018
- Handled loss cases and served as email liaison for banking functions.
- Contacted customers to confirm the validity of deposits.
- Verified accuracy of deposit information by comparing data entered with source documents.
- Created new accounts, updated existing accounts, and closed inactive accounts as needed.
- Identified trends in customer deposits to identify possible fraud or suspicious activity.
- Assisted customers with inquiries regarding their deposits via phone and email.
- Reviewed requests from customers to ensure compliance with internal policies and regulations.
- Responded promptly to any inquiries from various departments concerning deposited items.
- Investigated returned checks, researched discrepancies, and worked with customers to resolve issues quickly.
- Monitored customer account activity to ensure compliance with banking regulations.
- Communicated effectively with team members, supervisors, and other departments regarding deposit-related matters.
Senior Fraud Investigator
SunTrust Banks, Inc.
Atlanta, GA
09.1997 - 11.2014
- Performed functions pertaining to check fraud, deposit fraud, and online fraud prevention.
- Conducted detailed investigations of fraud allegations, using data mining techniques and investigative software.
- Reviewed financial documents to identify suspicious activity or patterns of fraudulent behavior.
- Analyzed large volumes of data for potential fraud risk indicators.
- Coordinated with financial institutions to verify questionable deposits.
- Tracked progress on open cases by regularly updating case files with latest information.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
- Input information regarding fraud investigations into detailed reports for submission to clients.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Education
Bachelor of Science - Business with Concentration in
University of Phoenix
Atlanta, GeorgiaAssociate of Business -
University of Phoenix
Atlanta, GeorgiaSkills
- Pattern recognition
- Crime trend analysis
- Intelligence gathering
- Quality assurance controls
- Risk assessment
- Communication skills
- Time management
- Information gathering
- Team collaboration
- Task prioritization
- Research and analysis
- Conflict resolution
References
References available upon request.
Timeline
Financial Crime Analyst III
Truist Bank
02.2024 - Current
Enterprise Fraud Management Support Specialist
Truist
02.2021 - 02.2024
Deposit Detection/Team Lead
SunTrust Banks, Inc.
01.2019 - 02.2021
Performance Manager & Analytics
SunTrust Bank
01.2018 - 01.2019
Deposit Detection
SunTrust Bank/Truist
11.2014 - 01.2018
Senior Fraud Investigator
SunTrust Banks, Inc.
09.1997 - 11.2014
Bachelor of Science - Business with Concentration in
University of Phoenix
Associate of Business -
University of Phoenix
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