Marilyn Jimenez
Lake Elsinore,CA
Summary
Proven waitress with a track record of delivering outstanding customer service and sales expertise, notably at Bjs Restaurants Inc. Skilled in team collaboration and accurate money handling. Excels in complaint resolution and allergy awareness, ensuring guest satisfaction and safety.
Overview
8
8
years of professional experience
Work History
Waitress
Bjs Restaurants Inc
07.2021 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts for 7+Years.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Acapulco Restaurant
08.2019 - 06.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress/Barback
Lazy Dog Restaurant & Bar
11.2015 - 06.2019
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Had a teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Associate of Arts - Music Education
Cal State Long Beach
Long Beach, CA05.2024
Skills
- Strong Customer Service
- Memory retention
- Safe Food Handling
- Team Collaboration
- Accurate money handling
- Complaint resolution
- High-volume dining
- Upselling techniques
- Allergy awareness
- Table setting knowledge
- Sales expertise
- Bar terminology
Languages
Spanish
Full Professional
Timeline
Waitress
Bjs Restaurants Inc
07.2021 - 08.2023
Waitress
Acapulco Restaurant
08.2019 - 06.2021
Waitress/Barback
Lazy Dog Restaurant & Bar
11.2015 - 06.2019
Associate of Arts - Music Education
Cal State Long Beach