Marilyn Kithuka
Jackson,MS
Summary
Marilyn Shelby-Kithuka
RE: Administrative/Office Management
Dear Hiring Manager,
I am an experienced and highly motivated individual with Leadership and Administrative skills seeking an opportunity with your company. I am well versed in communications, customer relations, organizing, and filing.
In addition, I an capable of, and enjoy planning events, meetings, or conferences for large professional groups. I work to keep office operations running smoothly and efficiently. Always trying to anticipate needs ahead of time.
I am exceptional at learning computer software and processes quickly. I have attached my resume with additional details of my work experience and qualifications. I look forward to bringing my skills and abilities to your team.
Sincerely,
Marilyn Shelby-Kithuka
Overview
19
19
years of professional experience
Work History
Office Manager
Jackson Public School District
Jackson, MS
07.2024 - 04.2025
- Coordinated daily office operations and maintained organized filing systems.
- Assisted in scheduling appointments and managing calendars for administrative staff.
- Facilitated communication between departments to ensure smooth workflow.
- Processed incoming correspondence and distributed materials efficiently.
- Managed three office staff employees that were under my supervision
- Supported budget tracking and expense reporting for office supplies and resources.
- Maintained inventory of office supplies, ensuring timely replenishment as needed.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
Manager in Charge
Gumbo Girl, LLC
Ridgeland, MS
11.2015 - 04.2022
- Led team in daily operations to ensure efficient service delivery and customer satisfaction.
- Developed training programs to enhance employee skills and improve overall team performance.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Implemented strategic marketing initiatives that increased brand visibility and customer engagement.
- Coordinated with vendors to negotiate contracts, ensuring cost-effective procurement of goods and services.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Implemented performance tracking systems, driving employee accountability and continuous improvement efforts.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Managed budgets effectively, reducing unnecessary expenses while maintaining high-quality resources for the team.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Fostered a culture of continuous improvement by encouraging employees to share ideas and take ownership of their work, resulting in higher levels of job satisfaction and operational excellence.
- Optimized resource allocation by analyzing data trends and adjusting strategies accordingly to maximize efficiency.
- Maintained strong vendor relationships, negotiating favorable contracts that saved on costs without sacrificing quality or service levels.
- Delivered consistent results by setting clear expectations for team members, regularly reviewing performance metrics, and providing the necessary support to ensure goals were met or exceeded.
- Evaluated hiring, firing, and promotions requests.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
Administrative Assistant to the President
Wells Heating and Cooling, Inc.
Jackson, MS
08.2006 - 11.2012
- Coordinated executive schedules, ensuring efficient time management and prioritization of tasks.
- Developed and maintained filing systems for confidential documents, enhancing information retrieval efficiency.
- Managed payroll and customer accounts.
- Assisted in preparing reports and presentations, contributing to strategic decision-making processes.
- Organized company events and meetings, fostering team collaboration and engagement initiatives.
- Maintained budget tracking for departmental expenses, supporting financial accountability and resource allocation efforts.
- Developed positive relationships with internal staff and external partners through effective communication and collaboration.
- Coordinated events that increased employee engagement such as team-building activities and holiday parties.
- Maintained confidentiality by handling sensitive documents and communications with discretion and care.
- Demonstrated professionalism in all aspects of the role, maintaining a consistently positive attitude and fostering productive working relationships with colleagues and partners.
- Provided exceptional customer service to clients, addressing inquiries promptly and professionally.
- Ensured timely completion of tasks by managing priorities effectively while maintaining flexibility to accommodate last-minute changes or requests from the President.
Education
Master of Arts - Public Relations
Jackson State University
Jackson, MS06-2015
Bachelor of Arts - Broadcast Journalism
Jackson State University
Jackson, MS06-2002
High School Diploma -
Callaway High School
Jackson, MS06-1990
Skills
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Bookkeeping
- Payroll and budgeting
- Mail handling
- Inventory control
- Staff management
- Employee supervision
- Operations management
Accomplishments
Member of Delta Sigma Theta Sorority, Inc. Jackson Mississippi Alumni Chapter [2018]
All-American Scholars Collegiate Directory for America's Outstanding Students [June 2000]
Timeline
Office Manager
Jackson Public School District
07.2024 - 04.2025
Manager in Charge
Gumbo Girl, LLC
11.2015 - 04.2022
Administrative Assistant to the President
Wells Heating and Cooling, Inc.
08.2006 - 11.2012
Master of Arts - Public Relations
Jackson State University
Bachelor of Arts - Broadcast Journalism
Jackson State University
High School Diploma -
Callaway High School