Marilyn Lara
Sioux City,IA
Summary
I have also worked at Interbake foods. I can pack items and stand on my feet. I'm quick and reliable. Fast leaner. Meticulous Packing Operator committed to safety, quality and excellent customer service. Detail-oriented and hardworking individual offering 6 years of experience coordinating shipment arrangements, labeling packages and checking merchandise for damage.
Overview
10
10
years of professional experience
Work History
Unlicensed Customer Service
AllState
10.2012 - 10.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - Respiratory Therapy
St.Luke’s College
Sioux City, IA05.2006
Skills
- Customer Inquiries
- Responding to Difficult Customers
- Order and Refund Processing
- Upselling Products and Services
- Call Documentation
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Client Rapport-Building
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Unlicensed Customer Service
AllState
10.2012 - 10.2022
Associate of Science - Respiratory Therapy
St.Luke’s College