Marilyn Lara

• Managed inbound and outbound communication, Efficiently handled calls, directing them to the appropriate department.
• Enhanced patient support, provided compassionate and personalized assistance to patients, ensuring their needs were met with empathy and professionalism.
• Ensured high standards of service, worked diligently to meet and exceed patient expectations.
• Developed effective working relationships with team members across multiple departments.
• Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

• Created reports detailing all incoming calls received during the day.
• Answered general inquiries from customers over the phone or via email.
• Managed multiple tasks simultaneously while maintaining a high level of accuracy.
• Provided customer service support by answering questions, resolving issues, and providing information.

• Responded efficiently to guest inquiries and complaints in a professional manner.
• Provided excellent customer service to ensure satisfaction.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

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