Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marilyn Lara

Sioux City

Summary

Dedicated Hand Packer with proven expertise at BoDeans Baking, excelling in package handling and safety compliance. Demonstrated strong time management and teamwork skills while efficiently preparing shipments and maintaining an organized workspace. Committed to quality and proactive in reporting damaged goods, ensuring a seamless production process.

Overview

13
13
years of professional experience

Work History

Hand Packer

BoDeans Baking
Le Mars
10.2022 - 10.2025
  • Stacked finished packages onto pallets ready for shipment.
  • Utilized automated equipment such as conveyor belts to move merchandise efficiently.
  • Collected empty packaging materials from the production line for reuse or recycling.
  • Attached labels to packages containing product information such as price, weight.
  • Reported any damaged goods to supervisors immediately.
  • Cleaned, organized, and maintained warehouse shelves and aisles.
  • Loaded boxes onto pallets for shipment with a forklift or hand truck.
  • Followed safety protocols while operating machinery and handling heavy objects.
  • Maintained a clean, safe and organized work environment at all times.

Customer Service Representative

AllState
Jacksonville
10.2012 - 10.2022
  • Provided accurate information about products and services to customers.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Updated databases with new and modified customer data.

Education

Associate of Science - Respiratory Therapy

St. Luke’s College
Sioux City, IA
05-2006

Skills

  • Package handling
  • Conveyor operation
  • Label application
  • Damage reporting
  • Inventory organization
  • Time management
  • Team collaboration
  • Work ethic
  • Pallet jack operation
  • Safety and compliance
  • Workplace safety

Timeline

Hand Packer

BoDeans Baking
10.2022 - 10.2025

Customer Service Representative

AllState
10.2012 - 10.2022

Associate of Science - Respiratory Therapy

St. Luke’s College

Similar Profiles

CREATE PROFILE