Marilyn Laureano
Seattle,WA
Summary
Customer service professional prepared to lead teams with focus on achieving customer satisfaction and operational efficiency. Brings valuable experience in resolving customer issues and improving service quality. Known for strong team collaboration and adaptability to changing needs, ensuring consistent performance.
Overview
5
5
years of professional experience
Work History
Customer Service Lead
Pacific Central Services, Seatac Airport
01.2023 - Current
- Help customers with questions regarding ground transportation services available in the airport.
- Move traffic in and out of the Uber/Lyft area.
- Communicate on radio for inquiries such as passenger questions or assistance needed.
- Support agents in navigating difficult interactions with customers and drivers. Offering guidance on appropriate de-escalation when needed.
- Trained, supervised, and positioned team of customer service agents.
- Actively excelled audits with guarantee of 100 percent satisfaction.
Student Office assistant
Mount Rainier High School, Des Moines
01.2021 - 01.2022
- Facilitated by efficiently taking attendance passes to classes, took printer paper to pods and answered calls.
- Helped students in the main office when questions arise, and redirected guests who came into the office.
- Contributed to a welcoming office environment by greeting visitors, answering phone calls, and providing accurate information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Organized mass mailings efficiently, ensuring that important information reached intended recipients in a timely manner.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
No Degree - Sonography
University of Washington
Seattle, WA06-2027
High School Diploma -
Mount Rainier High School
Des Moines, WASkills
- Proficient in Spanish-English interpretation
- Task-oriented communicator
- Customer service excellence
- Team training and development
- Report development
- Proactive in assisting colleagues
Awards
Sexual Harassment Awareness Certificate.
Languages
Spanish
Timeline
Customer Service Lead
Pacific Central Services, Seatac Airport
01.2023 - Current
Student Office assistant
Mount Rainier High School, Des Moines
01.2021 - 01.2022
No Degree - Sonography
University of Washington
High School Diploma -
Mount Rainier High School