Marilyn Lopez
East Brunswick,NJ
Summary
Property Management Professional with 15 years of experience working in multifamily Property and a strong background in leasing and tenant relations. Accomplished in developing strong landlord/tenant relationships, while ensuring the profitability of the business. Recognized for being compassionate, yet firm, in tenant matters and for abiding by fair housing rules and regulations. Passionate, with a great work ethic. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience.
Overview
16
16
years of professional experience
Work History
Property Manager
TFE Properties
Somerville , NJ
03.2024 - Current
- Collect rent from tenants to pay maintenance and repair costs and other expenses
- Maintain accurate records of financial transactions including rent collections, security deposits, and other income sources
- Meet with prospective tenants to show property and assess applications or sign leases
- Inspect properties regularly to identify deficiencies and schedule repairs
- Address resident complaints and expedited maintenance requests
- Liaison between construction manager and tenant during build-out phase of tenant suite
- Oversee projects through timely inquiry response, event coordination and on-site support for feature film productions and events
- Develop and maintain strong working relationships with owners and tenants to minimize hassle for both parties
- Coordinate with vendors for the procurement of services such as repairs, renovations, landscaping
- Facilitated tenant paperwork processing and verification.
Property Manager
Pennrose Management
New Brunswick, NJ
06.2021 - 08.2023
- Managed Luxury High Rise building with 150 Market rate units and 42 HOA units
- Streamlined rent collection processes, reducing late payments and delinquencies
- Followed up on delinquent tenants and coordinated collection procedures and eviction process with legal department
- Managed accounts payable which included reviewing and approving invoices for payment
- Oversaw lease agreements from execution to termination, ensuring compliance with local regulations and protecting interests of both landlords and tenants
- Coordinated with leasing team to maintain occupancy and resident retention high
- Completed final move-out walk-throughs with tenants to identify required repairs
- Processed and completed residents' deposit accounting at move out within required guidelines
- Resolved tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Coordinated with maintenance staff to ensure timely completion of repairs, and turnovers minimizing downtime for tenants and maintaining property aesthetics
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting property's operations
- Planned and organized special resident events and activities
- Issued Lease violations to residents in accordance with company guidelines
- Developed annual operating budgets and forecasts, as well as sales and marketing plans
Assistant Property Manager
Pennrose Management
New Brunswick, NJ
06.2020 - 05.2021
- Assisted in Managing 192 unit Luxury High Rise, consisting of 150 market rate units and 42 HOA units
- Assisted with rent collections and delinquencies
- Assisted in preparation of annual budgets, monitoring expenses to ensure financial goals were met
- Conducted regular property apartment inspections to prepare for tours and new move ins
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team
- Organized community events for residents and prospects
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Showed apartments to potential tenants and answered questions regarding community
- Escalated major issues to property manager for immediate remediation
- Inspected common areas for cleanliness and notified maintenance of overflowing trash
- Posted policies and rules in common areas for tenant review
- Coordinated appointments to show marketed properties
Leasing Consultant
Housing Management Resources
New Brunswick, NJ
12.2018 - 06.2020
- Streamlined application process for prospective tenants, keeping up with required occupancy per LIHTC guidelines
- Processed all new prospect applications
- Emailed all inquiring prospects with community information and wait list applications
- Kept in contact with prospective applicants to update wait list and confirm interest in renting
- Posted apartment availability through various channels
- Conducted Property Tours
- Screened applicants prior to offering apartments
- Verified all applicant household information was in compliance with LIHTC guidelines
- Prepared leases and all move in documents
- Conduct Unit Inspections
- Processed Rent Payments through Property Management Software
- Maintained tenant filing system for all applicants, leases and lease documents
- Addressed tenant issues and concerns
- Assisted in preparing and participated in community events
Listing Coordinator
RE/MAX 1st Advantage
Clark, NJ
03.2018 - 09.2018
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting listing process
- Maintained organized records of all active listings, ensuring easy access for team members and clients
- Confirmed and entered all information on for sale property before posting to MLS
- Coordinated professional photography sessions for properties, creating visually appealing marketing materials to attract buyers
Property Administrator
Boraie Development
New Brunswick, NJ
05.2015 - 03.2018
- Assisted in lease up of 235 unit luxury apartment building
- Oversaw leasing process to ensure lease agreements and lease renewals were completed in timely manner
- Implemented rent collection procedures, minimizing delinquencies
- Responsible for preparing all necessary documents for leasing department
- Conducted thorough background checks on potential tenants to maintain a safe living environment for all residents
- Coordinated move-ins and move-outs to ensure smooth transitions for both new and departing tenants
- Organized community events to promote resident engagement and foster a sense of belonging within complex
- Maintained open lines of communication with tenants, addressing concerns proactively to minimize disputes or misunderstandings
- Reviewed legal documents such as leases before execution to ensure compliance with local, state and federal regulations
- Coordinated with Developer/Landlord in lease renewals and lease breaking negotiations
- Assisted tenants with rental payment portal
- Acted as liaison for Developer/Landlord
- Worked with attorneys in eviction filing and process
- Assisted in tax credit program screening process
- Completed Tax Credit Certifications and Re-Certifications in system
- Kept open communication with Section 8 case workers to ensure participating residents were in compliance and up to date with all requirements
Resident Services Administrator
Fieldstone Properties
Somerset, NJ
04.2009 - 03.2013
- Attended to resident concerns, questions and maintenance issues
- Assisted tenants with their online rent payments through newly implemented payment portal
- Coordinated with maintenance super to ensure all maintenance issues and unit renovations and turns were addressed and completed in timely manner
- Fielded and resolved all resident complaints and concerns, serve violation letters with prompt and effective follow up
- Set up necessary appointments for tours, lease signing, and various other requirements
- Prepared and sent out general notices
- Maintained positive relationship with all tenants
- Resolved employee and resident issues for 400 units
- Duties included all aspects of apartment leasing
- Lead guests on tours of vacant apartments and discussing their features and benefits
- Verified qualifications of potential residents and completed all move in related paperwork and procedures
- Performed background and credit checks on tenant prospects
- Ensured entire leasing process is accurately and fully completed
- Performed move in walk through inspection with new residents
- Signed and review lease renewal documents
- Organized resident files, work orders, and construction permits
- Scheduled inspections with health department, and township construction office
- Data entry
- Oversaw timely collection and posting of rents and move-in deposits; monitor aging reports and late notices
- Adhered to all organizational policies and procedures
- Responsible for all on-site collections, filing necessary legal documents for non-payment of rent
- Utilized Microsoft Excel to calculate and keep track of rent credits
- Fully-versed and trained in use of Onesite Real Page Software for managing multi-family communities
- Kept stock of and ordered office supplies
- Greeted residents, prospects, vendors, and visitors
Education
Psychology -
College of ST. Elizabeth
Morristown, NJSkills
- Lease Document Drafting
- Lease Negotiations
- Microsoft Office
- Ability to grasp new ideas and methods
- Results Oriented
- Follow Up Skills
- Problem-Solving Skills
- Team Management
- Landlord/Tenant Law
- Tenant relations
- Lease administration
- Work order monitoring
- Eviction procedures
- Customer service-focused
- Skilled multi-tasker
- Compliance monitoring
- Unit vacancies
- Administrative support
- Payment collection
- Experienced in Yardi, Yardi Voyager, Blue Moon Leasing, RentCafe
Languages
English
Professional
Spanish
Professional
Timeline
Property Manager
TFE Properties
03.2024 - Current
Property Manager
Pennrose Management
06.2021 - 08.2023
Assistant Property Manager
Pennrose Management
06.2020 - 05.2021
Leasing Consultant
Housing Management Resources
12.2018 - 06.2020
Listing Coordinator
RE/MAX 1st Advantage
03.2018 - 09.2018
Property Administrator
Boraie Development
05.2015 - 03.2018
Resident Services Administrator
Fieldstone Properties
04.2009 - 03.2013
Psychology -
College of ST. Elizabeth