Marilyn Lugo

• Maintained cleanliness and organization of patient rooms and common areas.
• Ensured adherence to safety and sanitation standards throughout facility.
• Collaborated with nursing staff to prioritize cleaning schedules based on patient needs.
• Utilized appropriate cleaning chemicals and equipment for various surfaces efficiently.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Managed appointment scheduling and patient communications to enhance office efficiency.
• Assisted in maintaining accurate medical records and patient files for compliance.
• Coordinated insurance verification processes, ensuring timely submissions and approvals.
• Supported billing procedures by preparing invoices and tracking payments effectively.
• Facilitated smooth office operations by ordering supplies and managing inventory levels.
• Implemented filing systems that improved document retrieval times for staff members.
• Enhanced patient experience through effective front-desk management and customer service skills.
• Maintained daily report documents, memos and invoices.

• Organized and maintained office files, ensuring easy access to documents.
• Managed scheduling and appointments for executives, optimizing daily operations.
• Assisted in preparation of reports and presentations, enhancing communication clarity.
• Coordinated office supplies inventory, streamlining procurement processes.
• Facilitated internal meetings by preparing agendas and taking minutes accurately.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
• Responded to inquiries from callers seeking information.
• Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Patient empathy and emotional intelligence

Strict confidentiality

Clinic management

Strong communication

• Greeted and assisted patients, ensuring a welcoming atmosphere within the clinic.
• Managed appointment scheduling using electronic medical records system to optimize patient flow.
• Handled incoming calls and inquiries, providing accurate information on services and procedures.
• Maintained cleanliness and organization of reception area, enhancing patient experience.
• Coordinated with medical staff to facilitate smooth communication and appointment logistics.
• Processed patient registration forms efficiently, ensuring data accuracy for record-keeping.
• Assisted in billing inquiries, clarifying insurance processes for patients and caregivers.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.