Marilyn Lutheran
Pittsburgh,Pennsylvania
Summary
Desiring an empowering position in a progressive work environment where I may use my work skills and talents to make a positive contribution to the organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Consultant
Verizon
02.2020 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Analyzed financial data to identify cost-saving opportunities, advising clients on budget optimization strategies.
Inbound Customer Service and Sales
Comcast
09.2015 - 06.2018
- Selling products and services: Meeting and surpassing monthly quotas and goals
- Going over billing questions and taking payments: Reactivating and scheduling customer accounts
- Lead generation
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Representative
T-Mobile
10.2014 - 11.2015
- Analyzing customer needs and presenting solutions
- Meeting and surpassing monthly quotas and goals
- Delivering a great experience with every customer
- Making decisions independently and quickly with minimal supervision.
- Lead generation for the business department
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Account representative
at&t mobility
07.2007 - 08.2013
- Building a loyal customer base by understanding and listening to customer needs
- Educating customers on plans and services.
- Cultivated long-term partnerships with suppliers/vendors that resulted in cost savings and improved service quality.
- Evaluated competitors'' strategies to identify strengths, weaknesses, opportunities, and threats that could be leveraged for business success.
- Provided valuable input on product development based on extensive knowledge of customer needs and preferences.
- Developed new business opportunities through regular prospecting and targeted outreach efforts.
- Increased sales revenue through strategic marketing initiatives and relationship-building with key clients.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
No Degree - General Studies
Community College of Allegheny County
West Mifflin, PASkills
- Oral communication
- Critical thinking
- Problem-Solving
- Attention to Detail
- Client Relationships
- MS Office
- Analytical Thinking
- Goal Setting
- Analysis & Evaluation
Timeline
Consultant
Verizon
02.2020 - Current
Inbound Customer Service and Sales
Comcast
09.2015 - 06.2018
Sales Representative
T-Mobile
10.2014 - 11.2015
Account representative
at&t mobility
07.2007 - 08.2013
No Degree - General Studies
Community College of Allegheny County
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