Mayra Mageno
Long Beach,CA
Summary
Cultivated exceptional customer service experiences through effective client support communication and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Instructional Aide
Anaheim Union High School District
Anaheim, CA
09.2018 - Current
- Support teachers and students to maintain a productive and positive learning environment.
- Communicate clearly with parents and staff to address student needs.
- Manage records and assist with organization to meet compliance requirements.
- Foster patience and empathy while assisting diverse groups of students.
Assistant Manager
Spirit Halloween
Long Beach, CA
08.2022 - 11.2024
- Supervised daily store operations, staff performance, and customer transactions.
- Resolved escalated customer concerns with professionalism and efficiency.
- Trained and coached seasonal employees to meet customer service and sales standards.
- Managed inventory control, merchandising, and loss prevention efforts.
- Ensured store met sales goals and maintained a welcoming shopping environment.
Guest Services Lead | Retail & Food Operations
Disneyland Resort
Anaheim, CA
07.2004 - 10.2016
- Delivered exceptional guest experiences in fast-paced, high-traffic park environments.
- Led and supported teams in retail and food service locations, ensuring high service standards and operational efficiency.
- Resolved guest concerns promptly and professionally, turning challenges into positive experiences.
- Managed cash handling, point-of-sale systems, and daily revenue reconciliation.
- Trained and mentored new Cast Members on customer service standards, safety procedures, and company policies.
- Ensured compliance with food safety regulations and retail operational guidelines.
- Collaborated with cross-functional teams to maintain seamless guest service operations.
- Recognized for leadership, communication skills, and ability to maintain composure under pressure.
Education
High School Diploma -
Paramount High School
No Degree - EMT License
Long Beach City College
Long Beach, CASkills
- Customer Service & Client Relations
- Affordable Care Act (ACA) Awareness
- Communication & Active Listening
- Conflict Resolution & Empathy
- Organization & Multitasking
- Compliance & Confidentiality
- Team Collaboration
Languages
Spanish
Timeline
Assistant Manager
Spirit Halloween
08.2022 - 11.2024
Instructional Aide
Anaheim Union High School District
09.2018 - Current
Guest Services Lead | Retail & Food Operations
Disneyland Resort
07.2004 - 10.2016
High School Diploma -
Paramount High School
No Degree - EMT License
Long Beach City College