Marilyn McClain
Las Vegas,NV
Summary
I am a hard working person seeking employment with a company who I can grow with. I am a friendly, loyal and dedicated individual who has an ambition to succeed in any given environment. I love to learn and I'm always up for a challenge. I get along well with others, but also work efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
13
13
years of professional experience
Work History
911 Professional
Las Vegas Metropolitan Police Dept
01.2024 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated emergency response systems to update and retrieve up-to-date information for officers.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Excellent communication skills, both verbal and written.
- Assisted callers in emergency situations with appropriate information and support.
Food Service Worker
Henderson Hospital
10.2020 - 01.2024
- Deliver food to hospital patients.
- Prepped food items for trayline.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Handle incoming and out going calls in the call center for patient orders based on their dietary restrictions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
PSE Mail Processing Clerk
United States Postal Service
09.2020 - 11.2020
- Sorting and preparing mail for distribution.
- Labeling bags and boxes used to separate zip codes.
- Loading and operating machinery for mail processing, sorting and canceling.
Fountain Worker
LINQ Hotel and Casino
02.2015 - 10.2021
- Describe menu items to customers and suggest products that might appeal to them.
- Check temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning.
- Rotating product to ensure quality.
- Receive and direct incoming phone calls.
- Dispatch employees to service calls.
- Deliveries to room service and all bars within casino.
- Assist with training of new and current employees.
- Providing excellent customer service to all guest.
Starbucks Barista Trainer
Target
07.2011 - 05.2015
- Prepare and serve beverages, such as coffee, espresso drinks, blended coffees, and teas.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Order, receive, stock supplies and retail products.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
Associate's degree - Business
Eastern Gateway Community College
08.2026
Diploma -
Green Valley High School
Henderson, NV2010
Skills
- Fast Learner
- Conflict Resolution
- Multitasking
- Strong Leadership Capability
- Problem Solving
- NCIC Database
- Decision-Making
- Active Listening
- Excellent Communication
- Microsoft Office
- Merchandising
Timeline
911 Professional
Las Vegas Metropolitan Police Dept
01.2024 - Current
Food Service Worker
Henderson Hospital
10.2020 - 01.2024
PSE Mail Processing Clerk
United States Postal Service
09.2020 - 11.2020
Fountain Worker
LINQ Hotel and Casino
02.2015 - 10.2021
Starbucks Barista Trainer
Target
07.2011 - 05.2015
Associate's degree - Business
Eastern Gateway Community College
Diploma -
Green Valley High School
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