Marilyn O'Donnell
Naugatuck
Summary
Detail-oriented individual with a strong background in customer relationship management and organizational skills. Successfully developed engaging programs and maintained effective communication to enhance client satisfaction and operational efficiency.
Overview
29
29
years of professional experience
Work History
Independent Contractor
Poplin Laundry Service
03.2025 - Current
- Managed laundry processing using industrial washing and drying equipment.
- Sorted and categorized various types of fabrics for optimal cleaning.
- Maintained cleanliness and organization of workspaces for efficiency.
- Managed quality control and maintained high level of customer satisfaction.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Built successful partnerships with other businesses in related industries.
- Maintained relationships with existing customers while seeking new ones.
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
Preschool Teacher
Naugatuck YMCA
Naugatuck
08.2023 - 09.2024
- Developed engaging lesson plans for diverse preschool age groups.
- Fostered a nurturing environment to support children's emotional and social growth.
- Implemented educational activities that promoted motor skills and cognitive development.
- Collaborated with parents to discuss children's progress and address concerns.
- Organized group activities that encouraged teamwork and communication among children.
- Maintained a safe and clean classroom environment for optimal learning experiences.
- Assisted in evaluating children's developmental milestones through observation and documentation.
- Trained new staff on classroom management techniques and educational best practices.
- Taught children foundational skills in colors, shapes and letters.
- Established positive relationships with parents and guardians by regularly communicating student progress.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Assisted in providing a safe and secure environment for children.
Daycare Director
Stork Club
Orange
05.2019 - 02.2022
- Oversaw daily operations of childcare programs and staff management.
- Developed age-appropriate curricula to enhance children's learning experiences.
- Maintained compliance with state regulations and safety standards for childcare facilities.
- Implemented training programs to enhance staff skills and improve service delivery.
- Fostered a positive environment to promote social, emotional, and cognitive growth in children.
- Ensured compliance with all federal, state and local regulations related to childcare services provided by the daycare center.
- Facilitated team meetings with staff members to review policies and procedures, discuss issues or concerns, provide training updates.
- Maintained records in accordance with state laws and regulations regarding health and safety standards.
- Managed daily operations of daycare facility, including staff supervision and budgeting.
- Provided emergency first aid when needed during incidents involving any of the children under care.
- Scheduled routine maintenance on equipment used throughout the daycare center.
- Interviewed potential employees and conducted background checks prior to hiring.
- Developed and implemented policies and procedures to ensure safety and quality of care for children.
- Assisted in recruiting new families by organizing open house events or tours of the facility.
- Monitored staffing levels to ensure adequate coverage for all shifts at the facility.
- Coordinated special programs such as holiday parties or summer camps for enrolled students.
- Resolved conflicts between staff members by providing constructive feedback and coaching strategies.
- Provided guidance and support to teachers in order to improve teaching methods and skillset.
- Established relationships with parents through regular communication about their children's progress at the daycare center.
- Ordered supplies necessary for daily operations of the daycare center from approved vendors.
- Collaborated with other educators in order to develop innovative curriculum that meets the needs of all children attending the daycare center.
- Created individualized developmental plans for each child based on assessments of their needs.
- Maintained accurate records of attendance and student performance data.
- Conducted regular inspections of facilities to ensure safety standards were met.
- Oversaw daily activities and programs to educate and socialize participants.
- Trained, managed and motivated employees to promote professional skill development.
- Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
- Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
Business Owner
Ladybug Cake and Candy Supply, LLC
Southbury
10.2010 - 01.2014
- Managed daily operations and maintained efficient workflow processes.
- Trained and mentored staff to improve service quality and operational efficiency.
- Built relationships with suppliers to ensure timely procurement of materials.
- Coordinated events and promotions to boost sales and community involvement.
- Kept records for production, inventory, income, and expenses.
- Oversaw daily operations of the business and provided guidance when needed.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Interviewed, trained, and supervised employees.
- Monitored cash flow to ensure proper budgeting of resources.
Office Manager
Northeast Tool Distributor
Stratford
12.1997 - 05.2010
- Managed daily office operations and maintained efficient workflow.
- Coordinated communication between departments and external clients.
- Implemented office procedures to enhance productivity and organization.
- Organized inventory and supplies to ensure optimal resource availability.
- Assisted in budgeting and financial tracking for operational expenses.
- Developed reports on administrative activities for senior management review.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Managed office budget to handle inventory, postage and vendor services.
- Coded and entered daily invoices with in-house accounting software.
Cake Decorating Instructor
Cake Decorators School and Supply
Meriden
05.2008 - 01.2010
- Designed and demonstrated various cake decorating techniques to students.
- Developed lesson plans focusing on different styles of cake decoration.
- Instructed students on proper use of decorating tools and equipment.
- Fostered a positive learning environment through encouraging student collaboration.
- Served as a mentor for aspiring bakers who wanted additional guidance.
- Assisted customers with selecting appropriate ingredients for their desired cake flavors.
- Encouraged students to practice their skills outside of class time.
- Adapted teaching styles based on individual needs of each student.
Education
Some College (No Degree) - Early Childhood Care and Education
Post University
Waterbury, CTSkills
- Quality control
- Client consultation
- Customer relationship management
- Process optimization
- Effective communication
- Time management
- Problem solving
- Deadline adherence
- Organizational skills
Timeline
Independent Contractor
Poplin Laundry Service
03.2025 - Current
Preschool Teacher
Naugatuck YMCA
08.2023 - 09.2024
Daycare Director
Stork Club
05.2019 - 02.2022
Business Owner
Ladybug Cake and Candy Supply, LLC
10.2010 - 01.2014
Cake Decorating Instructor
Cake Decorators School and Supply
05.2008 - 01.2010
Office Manager
Northeast Tool Distributor
12.1997 - 05.2010
Some College (No Degree) - Early Childhood Care and Education
Post University