Marilyn Pence

• Greeted customers, helped locate merchandise, and suggested suitable options.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Enhanced customer satisfaction by providing personalized assistance and product recommendations.
• Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
• Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
• Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
• Maintained tidy and organized store environment to comply with cleanliness standards.
• Actively engaged customers to provide general assistance and information on store merchandise.
• Answered incoming calls and emails to provide product information, features and benefits.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Developed strong rapport with customers and created positive impression of business.
• Performed cash, card, and check transactions to complete customer purchases.

I’m a retired nurse. Worked at Hobby Lobby seasonal in fabric 11/21-1/22. Became permanent part time in 2022 until 1/25. Returned 6/25 until present. I served as needle art department head 4/24 until 1/25. I ordered merchandise and stocked them, assisted customers, and assisted in fabric.

• Developed strong rapport with patients and their families, fostering trust and open communication during sensitive medical situations.
• Improved patient experience by providing compassionate and attentive nursing services in a busy office setting.
• Assisted in maintaining a clean and organized office environment by performing housekeeping tasks such as disposing of biohazardous waste, sanitizing exam rooms, and restocking supplies as needed.
• Supported new employees during orientation periods by serving as a knowledgeable resource on office policies, procedures, documentation requirements.
• Assisted with minor surgical procedures, ensuring proper sterilization techniques and adherence to safety protocols.
• Coordinated referrals to specialists when necessary, ensuring seamless transitions of care for patients within the healthcare system.
• Promoted patient safety and comfort during office visits by attentively monitoring their condition and promptly addressing any concerns or discomforts expressed.