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Marilyn Rivera
New York,NY
Summary
Dynamic human services professional with strong expertise in NYC HRA contract administration, case management oversight, and program operations. Demonstrated success leading multidisciplinary teams, driving performance improvements, and maintaining compliance with regulatory standards. Recognized for collaborative leadership style, effective staff development, and ability to build strong internal and external partnerships to enhance client outcomes.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Career Service Coordinator
Grant Associates PACE Program
04.2026 - Current
- Developed and implemented career development workshops for diverse client populations.
- Coordinated job placement efforts, connecting clients with local employers and resources.
- Conducted individual career counseling sessions to assess skills and employment goals.
- Facilitated partnerships with community organizations to enhance program outreach and support services.
- Streamlined intake processes, improving efficiency in client assessments and service delivery.
- Collaborated with faculty and staff to integrate career development into academic curriculums, fostering a holistic approach to education and professional growth.
Retention Supervisor
Maximus Career Pathways
09.2019 - 09.2025
- Ensured contractual obligations are met by identifying, recommending, and/or developing quality improvement strategies through the evaluation of staff performance standards and project performance measures.
- Identified training needs and development opportunities for subordinates.
- Developed work schedules and assign duties to subordinates to ensure efficiency.
- Discussed job performance concerns with subordinates to identify causes and issues and work closely with the Human Resources department on resolving problems.
- Oversaw the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Evaluate subordinates job performance and recommend appropriate personnel action.
- Ensured compliance with the company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks.
- Complied with all company required policies, procedures and processes including but not limited to required training.
- Evaluated systems and data to improve quality control and process improvements.
- Ensured work with customers is executed in a caring and respectful manner and with due understanding of and consideration for their unique circumstances.
- Led workforce development initiatives to prepare individuals and youth for employment, strengthen career pathways and support long term retention across diverse population.
- Partnered with employers, training providers, and community organizations to ensure a skilled talent pipeline and improve employment outcomes.
- Assisted the site Director in coordinating and directing the work of Service Coordinator staff.
- Provided mentoring and coaching to staff on how to handle complex or escalated issues.
- Responsible for a staff of seven Service Coordinator; monitored day to day activities including delivery of workshops, intake appointments, orientation and all additional job search activity.
- Monitored FIA3A submissions to ensure accurate reporting in NYCWAY.
- Reported Service Coordinators performance to Site Director and maintained performance reports; responsible for submitting all records to management and Human Resources Department.
- Conducted monthly audits of assigned cases to management and Human Resources Administration.
- Managed part time internship program designed to help clients to gain employment experience; monitored attendance and performance for our Bronx and Manhattan Offices.
- Recruited clients for advance COMPTIA A+ program. Tracked client’s attendance and progress. Submitted regular progress report updates to Site Director.
- Train new hire staff on operating systems and Maximus policy and procedures.
Lead Service Coordinator Supervisor
Maximus Career Pathways
07.2019 - 09.2019
Case Management Supervisor
Maximus Back to Work Program
06.2019 - 07.2019
Case Manager II Talent Development
Maximus
12.2011 - 05.2016
Education
Associate’s degree - Computer Science
Monroe College
New York, NYSkills
- Communication Oral/Written
- Marketing Presentation
- Customer Service
- Human Resource
- Bilingual English/Spanish Fluency
- Management & Leadership
- Microsoft Office
- Employee Assistant Program
- Analytical/Problem Solving
- Group Facilitation
- Client/MH Assessment
- Workforce Development
- Social/Community Service
- Mandated Reporter
Certification
- Project Management Program, Certified, 8/2025
- Lehman College Family Development Credentials (FDC) Certification
- NYC Department of Consumer Affairs, Certified Financial Counselor
- Maximus Essential Supervisory Skills Training Certified
Timeline
Career Service Coordinator
Grant Associates PACE Program
04.2026 - Current
Retention Supervisor
Maximus Career Pathways
09.2019 - 09.2025
Lead Service Coordinator Supervisor
Maximus Career Pathways
07.2019 - 09.2019
Case Management Supervisor
Maximus Back to Work Program
06.2019 - 07.2019
Case Manager II Talent Development
Maximus
12.2011 - 05.2016
Associate’s degree - Computer Science
Monroe College