Marilyn Severino
Henderson,NV
Summary
- Experienced programmer and systems analyst.
- Experienced Technical Application Support Analyst
- Experienced Retail Merchandiser
- Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills, Application development and maintenance, and user acceptance testing. Effective at identifying root cause of issues using advanced troubleshooting skills.
- Skillful Retail Merchandiser accomplished in product assembly, material handling and store display design.
Results-oriented professional with a diverse background in management and customer service. Dedicated, well organized, highly communicative, responsive, and detail-oriented.
Overview
38
38
years of professional experience
Work History
Retail Merchandising Specialist
Wegmans Family Food Markets
Medford, MA
09.2017 - 11.2020
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Stocked designated items on shelves, end caps and displays.
- Interacted with guests in friendly and knowledgeable way.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Arranged consistent shelves, bins and racks following established planograms
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing
- Operated companycomputer system, hand-held inventory control device and calculator to fill orders on time
Sr Technical Application Support Analyst
Sungard Higher Education/Ellucian
Waltham, Ma.
09.2005 - 08.2015
- Provided 1st level support for end users at over 100 colleges and universities using company developed fund-raising relationship management software and fund-raising phonathon software
- Documented case resolution process using Salesforce case management tool
- Triaged incoming customer issues to aid in issue resolution
- Support telephony system for customers using VOIP/ analog phone systems
- Provided support for EMC Corporation’s Application Xtender and Sungard Document Management systems interface with company software
- Discovered root causes of problems and identified appropriate solutions
- Authored documentation of common processes for both support staff and customer end-users
- Provided training for colleagues on system and application processes
- Authored information articles (FAQ) to improve end users knowledge base
- Nightly on-call responsibilities to support customers after hours.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
Lektrotek Inc
Henderson, Nevada
08.2002 - 06.2005
- Desktop Hardware construction and Software configuration,
- Built over 100 Desktop systems and installed operating system software for desktop systems purchased by private users
- Provided configuration and troubleshooting support of personal computer systems to users
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Delivered services to customer locations within specific timeframes
Lead System Analyst
John Hancock Financial Services
Boston, MA
04.1983 - 06.2002
- Provided programming support for pension systems mainframe applications in MVS environment with Cobol and PL/1 mainframe languages
- Led database administration project for maintenance of IMS databases
- Release engineer for executable builds of software products
- Technical support of financial software vendor products for investment strategy management group
- Designed, constructed and implemented Online Master Reference database update system of contract plan information
- Led team to plan/execute conversion of mainframe legacy systems IMS database to SQL server
- Nightly on-call responsibilities to support customers after hours.
- Investigated system issues and implemented resolutions to reduce downtime
- Assessed business requirements to create focused solutions
- Provided client support on system operation and troubleshooting.
- Resolved or escalated problem tickets to resolve user issues.
Education
Certificate of Mastery in Computer Programming - Information Technology
Cambridge School For Computer Programming
Boston, MA03.1983
Master of Arts - Counseling Psychology
Northeastern University
05.1978
Bachelor of Arts - Psychology/Music
Emmanuel College
Boston, MA05.1975
Skills
- Reading Comprehension
- Customer Needs Assessments
- Creative Strategies
- Retail Sales
- Seasonal Campaigns
- Call Center Environment
- Technical Support
- Customer Satisfaction
- Flexible And Adaptive
- Strong Work Ethic
Timeline
Retail Merchandising Specialist
Wegmans Family Food Markets
09.2017 - 11.2020
Sr Technical Application Support Analyst
Sungard Higher Education/Ellucian
09.2005 - 08.2015
Lektrotek Inc
08.2002 - 06.2005
Lead System Analyst
John Hancock Financial Services
04.1983 - 06.2002
Certificate of Mastery in Computer Programming - Information Technology
Cambridge School For Computer Programming
Master of Arts - Counseling Psychology
Northeastern University
Bachelor of Arts - Psychology/Music
Emmanuel College
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