MARILYN "SHAYNE" FRANKS
Texarkana,TX
Summary
Proactive professional with 30 plus years of experience and proven knowledge of customer-driven management, entrepreneurial leadership, and long-range planning. Results-oriented professional with experience in accelerated growth, business reengineering, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Regional Branch Director
Elara Caring
Mt Vernon, TX
12.2024 - Current
- Evaluated employee performance through one-on-one meetings and reviews; provided constructive feedback and recognition when appropriate.
- Implemented training programs for new hires as well as ongoing development for existing staff members.
- Spearheaded projects that enhanced operational efficiency while reducing overall costs associated with running a branch office environment.
Director of Strategic Initiatives and Integration
PAM Health
Texarkana, US
03.2023 - 11.2024
- Work directly with CEO to achieve the mission, vision, and strategic goals of PAM
- Building positive relationships with strong communication and collaboration with our customers
- Supervise clinical navigators and admission team
- Self-starter and ability to work with minimal supervision
- Exhibit sound judgment with the highest ethical standards
- Work with integrity and respect with the entire team
- Responds well to constructive criticism to improve the quality of my work
- Provide a welcoming, inclusive and safe environment for our employees, vendors, patients and their families
- Take responsibility of the role of a clinical navigator in their absence
- Knowledgeable in relation to IPPS vs PPS patients
- Have a strong working relationship with Physicians in our coverage area
- Thorough understanding of DRG's as well as Queries and CC and MCC's
- LTACH nursing to approve the appropriate setting for patients in the continuum of care.
- Leveraged technology to streamline processes, enhance productivity, and maximize efficiency across all departments.
- Monitored progress against goals set by executive team members.
- Evaluated existing systems and processes for effectiveness and suggested improvements when necessary.
- Identified potential risks associated with new projects and developed strategies to mitigate those risks.
- Created presentations for senior management outlining progress on strategic initiatives.
- Established procedures for ongoing assessment of project performance and risk mitigation measures.
- Negotiated contracts with external vendors to ensure optimal pricing while meeting quality standards.
- Managed a team of stakeholders from multiple departments to develop successful strategies for organizational success.
Director of Case Management
Encompass Health
Texarkana, US
08.2014 - 02.2023
- Directly oversee case managers and an assistant
- Member of Senior team
- Member of Cardiac and hip fracture, patient satisfaction, fall teams
- Utilization review and quarterly meetings
- Lead team conference
- All case management duties- Carry a patient load as needed
- Work with insurance companies to ensure patients receive their entitled benefits
- Chart audits
- Attend and present UR at Quality Meetings
- Concurrent insurance reviews and retro authorizations with insurance
- Work to get patients back to their previous function and/or work whether it be current job or a modified role if applicable
- Oversees readmission prevention programs
- Careport/EMR trained
- Lead program for PDCA for joint commission regarding healthcare disparities.
- Interpreted applicable laws and regulations governing case management services.
- Facilitated communication between clinical staff, patients, and families regarding complex cases.
- Conducted training sessions for new case managers on documentation standards and expectations.
- Analyzed data to identify areas of improvement in case management systems.
- Monitored performance metrics of case managers to ensure timely interventions.
- Provided guidance and mentorship to team members on best practices in caseload management.
- Created educational materials for clinicians on evidence-based practice guidelines in social work services.
- Reviewed records regularly for accuracy and completeness of documentation requirements.
- Managed the development and implementation of effective strategies to improve patient outcomes.
- Maintained compliance with federal regulations related to case management activities.
- Assisted in budgeting decisions related to staffing levels, equipment purchases.
- Advised senior leadership on trends impacting the quality of care provided by the organization.
- Implemented a system for tracking referrals, assessments, interventions, progress notes, authorizations.
- Developed partnerships with community organizations that provide supportive services.
- Collaborated with other departments to coordinate resources for clients with complex needs.
- Identified gaps in service delivery models and proposed solutions to improve efficiency.
- Developed and implemented policies and procedures for case management operations.
Case Manager RN
Dubuis Hospital of Texarkana
Texarkana, US
06.2010 - 08.2014
- Determined appropriate level of care for patients, discussed with physician, and educated patients and families on levels of care
- Instructed patients and family members on proper discharge care
- Closely monitored acute conditions
- Coordinated Quality Improvement Activities (QIA's) to identify performance areas for improvement
- Developed and implemented nursing care plans
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- Documented patient information obtained from interviews
- Delegated staff nurse duties
- Ensured efficacy of treatments through monitoring of treatment regimens
- Trained new staff on quality control procedures
- Scheduled patient admissions and discharges
- Precertification of insurance along with concurrent reviews and retro authorizations
- Followed up, at least weekly, with patient/family to assure they are satisfied and/or understand patient progress
- Used FIM scoring to determine possible rehabilitation potential for a patient
- Served on Ethics Committee
- Served on Post-Acute Task Force to ensure continuity of care with maintaining patient choice.
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available community resources and how to access them effectively.
- Assisted clients with obtaining basic needs such as housing, food, clothing, transportation, employment assistance and medical care.
Charge Nurse RN
Dubuis Hospital of Texarkana
Texarkana, US
01.2008 - 06.2010
- Supervise Nursing Staff including RN's, LVN's, and CNA's Dubuis Health System Peer Review Team member Perform Evaluations on all team members
- Responsible for counseling and discipline of team members
- Team leader for rapid response and code situations
- Educate staff, physicians, and patients
- Act as a patient and family advocate
- Update care plans for each individual patient based on patient status, and lead care conference, updating patient progress to other disciplines
- Staff shifts according to patient census and acuity
- Work with case management to maintain good patient care, and insure release from hospital to the appropriate facility
- Make rounds with physicians, keeping physician up to date on patients status
- Maintain good working rapport with patients, physicians, families, and coworkers
- Ensured HIPAA compliance
- Contributed substantially to successful department JCAHO accreditation.
- Demonstrated leadership qualities by delegating tasks efficiently among staff members in order to ensure optimal workflow.
- Assisted in making nursing staff assignments based on patient acuity and competency of staff.
- Assisted new nurses during orientation process by providing guidance on processes and protocols.
- Utilized strong communication skills to collaborate with other medical personnel and build relationships with patients and families.
- Served as role model and mentor for excellence in clinical practice and patient satisfaction.
- Demonstrated expertise in providing patient care, developing nursing plans and managing clinical staff.
- Performed assessments, monitored vital signs and administered medications as prescribed by physicians.
- Trained and supervised nursing staff in proper patient care techniques.
- Exhibited excellent problem-solving abilities while addressing issues related to patient care.
- Facilitated resolution of conflicts between staff members or between staff and patients and families when necessary.
- Conducted daily rounds to assess patient condition and distribute medications to patients.
- Established effective working relationships with colleagues from other disciplines and departments.
- Administered medications to patients per physician's orders.
- Maintained a safe environment for patients through proper medication administration and procedures.
- Collaborated with other departments throughout the hospital system to facilitate continuity of care for our patients.
- Actively participated in continuing education programs in order to stay up-to-date on current trends in healthcare delivery systems.
- Conducted performance reviews for all nurses under my supervision to ensure competency in practice standards.
- Supervised safe and effective use of equipment involved in direct patient care.
- Provided education and support to family members regarding the care of their loved one.
- Noted patient medical history, vital statistics and test results in medical records.
- Facilitated patient discharge and follow-up care plans.
- Recorded vital signs to note changes and pursue more-specific investigations.
- Created and maintained accurate patient records.
- Established personal rapport with patients and families to provide comfort throughout treatments and therapeutic interventions.
- Participated actively in multidisciplinary rounds and provided feedback on case management decisions.
- Designed innovative strategies for improving patient satisfaction scores within the unit.
Staff RN
Dubuis Hospital of Texarkana
Texarkana, US
06.2002 - 01.2008
- Perform all nursing duties that come with taking care of critical acute care patients
- Work as a team member helping other nurses and aides with all aspects of patient care
- Managed ventilator patients
- Managed cardiac, sedative drips as well as administered blood products
- Specialized wound care with wound vacs
- Swan-Ganz and CVP monitoring.
- Maintained accurate documentation of all patient encounters according to hospital policy.
- Managed time effectively by prioritizing tasks while maintaining quality standards of care.
- Actively participated in continuing education programs to stay current with best practices.
- Utilized critical thinking skills to assess, plan, implement and evaluate patient care.
- Administered medications safely according to established protocols.
- Developed and implemented nursing care plans based on patient needs and physician orders.
- Provided compassionate care to end of life patients and their families.
Staff RN
Christus St Michaels Hospital
Texarkana, US
12.2001 - 06.2002
- Delivered care to variety of patients including: Cardiac, respiratory, medical, and surgical clients
- Assisted with transportation of critically ill patients
- Worked as a part of a multi-disciplinary healthcare team while consistently providing quality patient care
- Assisted and performed oncology duties as needed by administering chemotherapy.
- Identified potential risk factors that could adversely affect patient safety and outcomes.
- Initiated emergency measures when needed such as CPR or Advanced Cardiac Life Support.
- Actively participated in continuing education programs to stay current with best practices.
- Performed comprehensive physical assessments, collected data, and monitored vital signs for acutely ill patients.
- Developed and implemented nursing care plans based on patient needs and physician orders.
- Exercised sound judgment when making decisions related to patient care or administrative matters.
- Assisted in the orientation of new staff members as a preceptor.
- Provided compassionate care to end of life patients and their families.
- Demonstrated excellent communication skills while interacting with patients, families, physicians, and other healthcare professionals.
- Managed time effectively by prioritizing tasks while maintaining quality standards of care.
- Utilized critical thinking skills to assess, plan, implement and evaluate patient care.
Staff RN
HealthSouth Rehabilitation
Texarkana, US
01.2001 - 10.2001
- Performed lab tests and communicated results
- Liaised between patients and physicians to ensure patient comprehension of treatment plans
- Instructed patients and family members on proper discharge care
- Closely monitored acute conditions
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- Followed infection control procedures
- Assisted patients with daily functions.
- Recognized changes in condition quickly and responded appropriately using clinical judgment.
- Utilized critical thinking skills to assess, plan, implement and evaluate patient care.
- Developed and implemented nursing care plans based on patient needs and physician orders.
- Identified potential risk factors that could adversely affect patient safety and outcomes.
- Demonstrated strong organizational skills in managing multiple patients with complex medical issues.
- Provided compassionate care to end of life patients and their families.
- Administered medications safely according to established protocols.
- Exercised sound judgment when making decisions related to patient care or administrative matters.
- Demonstrated excellent communication skills while interacting with patients, families, physicians, and other healthcare professionals.
- Maintained accurate documentation of all patient encounters according to hospital policy.
- Managed time effectively by prioritizing tasks while maintaining quality standards of care.
- Initiated emergency measures when needed such as CPR or Advanced Cardiac Life Support.
- Performed comprehensive physical assessments, collected data, and monitored vital signs for acutely ill patients.
- Actively participated in continuing education programs to stay current with best practices.
- Documented patient care plans, treatments, and progress notes in medical records.
- Performed resuscitative and CPR techniques during emergency situations.
- Adhered to hospital and departmental policies and regulatory requirements, maintaining safe work environment.
- Examined patient vital signs and reported patient condition changes and responses.
- Performed treatments and administered injections according to physician instructions.
- Collaborated with interdisciplinary healthcare team to provide comprehensive patient care.
- Developed and maintained positive relationships with patients, families, and healthcare staff.
Staff RN
Medical Park Hospital
Hope, US
05.1994 - 01.2001
- Worked as a staff nurse in Nursery, NICU as well as Labor and Delivery performing all duties including but not limited to assistance in child birth, newborn care, post child birth care, and neonatal care
- Worked as a Charge nurse in ICU taking care of critical patients of all ages with all types of medical problems
- Assisted in discharge planning for patients with all types of special needs.
- Managed time effectively by prioritizing tasks while maintaining quality standards of care.
- Exercised sound judgment when making decisions related to patient care or administrative matters.
- Recognized changes in condition quickly and responded appropriately using clinical judgment.
- Maintained accurate documentation of all patient encounters according to hospital policy.
- Assisted in the orientation of new staff members as a preceptor.
- Administered medications safely according to established protocols.
- Initiated emergency measures when needed such as CPR or Advanced Cardiac Life Support.
- Provided compassionate care to end of life patients and their families.
- Actively participated in continuing education programs to stay current with best practices.
- Demonstrated strong organizational skills in managing multiple patients with complex medical issues.
- Demonstrated excellent communication skills while interacting with patients, families, physicians, and other healthcare professionals.
- Performed comprehensive physical assessments, collected data, and monitored vital signs for acutely ill patients.
- Identified potential risk factors that could adversely affect patient safety and outcomes.
- Provided leadership for unit activities including staffing assignments and shift reports.
- Utilized critical thinking skills to assess, plan, implement and evaluate patient care.
- Developed and implemented nursing care plans based on patient needs and physician orders.
- Documented patient care plans, treatments, and progress notes in medical records.
- Performed resuscitative and CPR techniques during emergency situations.
- Adhered to hospital and departmental policies and regulatory requirements, maintaining safe work environment.
Education
Bachelor of Science - Nursing
Texas A&M Texarkana
Texarkana, TX12.2015
Associate of Science - Nursing
Southern Arkansas University
Magnolia, AR05.1994
Skills
- Strong clinical judgment
- Acute care expertise
- High level of autonomy
- Patient/family focused
- Patient evaluation/intervention
- Qualified critical care nurse
- Adept at prioritizing/managing deadlines
- Thorough physical assessments
- Patient and family advocacy
- Professional bedside manner
- Problem resolution capability
- Excellent physician rapport
- Organizational Development
- Data Analytics
- Data-driven decision-making
- Strategic Partnerships
- Brand positioning
- Scenario Planning
- Teamwork and Collaboration
- Multitasking
- Leadership and People Development
- Problem-Solving
- Attention to Detail
- Time Management
- Multitasking Abilities
- Problem-solving abilities
- Organizational Skills
- Excellent Communication
- Adaptability and Flexibility
- Reliability
- Relationship and Team Building
- Effective Communication
- Time management abilities
- Self Motivation
- Executive Leadership
- Analytical and Critical Thinker
- Professionalism
- Team Collaboration
- Adaptable and Flexible
- Active Listening
- Decision-Making
- Adaptability
- Client Relationship Building
- Planning and coordination
- Effective Communicator and Public Speaker
- People and Culture
- Task Prioritization
- Relationship Building
- Training and Development
- Client Relationship Management
- Change and Growth Management
- Strategic Planning
- Employee Motivation and Performance
- Marketing and Advertising
- Goal Setting
- Strategic business planning
- Market Research
- Budget Planning
- Sales Growth
- Professional Demeanor
- Employee Coaching
- Talent Recruitment
- Business Development
- Staff development
- Operations management
- Branch operations management
Certification
- Registered Nurse in Texas with compact license
- Board Certification in Case Management
- Advanced Cardiac Life Support
- BLS Healthcare Provider
AWARDS
Employee of the Year 2015
CONTACT
- (903) 556-8137
- Shaynepowellrn@gmail.com
- Texarkana, Texas
Timeline
Regional Branch Director
Elara Caring
12.2024 - Current
Director of Strategic Initiatives and Integration
PAM Health
03.2023 - 11.2024
Director of Case Management
Encompass Health
08.2014 - 02.2023
Case Manager RN
Dubuis Hospital of Texarkana
06.2010 - 08.2014
Charge Nurse RN
Dubuis Hospital of Texarkana
01.2008 - 06.2010
Staff RN
Dubuis Hospital of Texarkana
06.2002 - 01.2008
Staff RN
Christus St Michaels Hospital
12.2001 - 06.2002
Staff RN
HealthSouth Rehabilitation
01.2001 - 10.2001
Staff RN
Medical Park Hospital
05.1994 - 01.2001
Bachelor of Science - Nursing
Texas A&M Texarkana
Associate of Science - Nursing
Southern Arkansas University