LISA TELLEFSON
Moses Lake,WA
Summary
Self-directed Regional Nurse Manager with 20+ years of experience coordinating and supervising nursing and financial lending staff. Natural leader and effective mentor possessing expertise in patient evaluation and intervention, case management and physician collaboration. Patient-focused professional committed to empowering staff and boosting morale and motivation. Recognized to have natural interpersonal strengths and technical abilities. Knowledgeable about EMR charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader.
Overview
25
25
years of professional experience
Work History
Regional Interim Wellness Director
Regency Pacific
Bellevue, WA
05.2021 - Current
- Worked within interdisciplinary health care team to develop, implement and make adjustments to patient care plans, individualizing strategies and methods to improve health and meet recovery goals.
- Effectively prioritized assignments, executing care based on each patient's relative condition and delegating tasks to available personnel deliver safe and efficient care.
- Assessed physical, psychological, physiologic and cognitive status of patients.
- Managed infection control and critical incidents and made procedural changes and improvements in buildings of 70+ units.
- Audited charts and reviewed clinical documents to verify accuracy.
Regional Nurse Consultant
Avamere
Wilsonville, OR
01.2020 - Current
- Conducted frequent medical records reviews and facility wide audits to verify quality measures are being followed.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, and general liability.
- Supervised, directed and motivated high-quality performance from clinical staff in 5 states.
- Investigated and independently resolved complaints from staff, physicians and residents by leveraging clinical judgment and regional management expertise.
- Coordinated and facilitated meetings and staff educational seminars to provide information and teach skills to employees, including infection control seminars.
Director of Health Services
Avamere Of Moses Lake
Moses Lake, WA
11.2014 - 07.2019
- Developed policies and procedures on accountability metrics stressing department-wide compliance to state and federal laws for two to three communities at one time.
- Gathered, reviewed and adjudicated complaints and grievances of employees and patients to prevent and resolve workplace inadequacies.
- Prioritized high-volume workload, maintaining concentration under time pressures and with minimal supervision.
- Actively engaged and participated in consults, patient care plan development and patient monitoring.
- Updated patient charts using Point Click Care with data such as medications to keep records current and support accurate treatments.
RN, Home Care
Assured Home Health
Moses Lake, WA
08.2015 - 05.2016
- Traveled to patients' homes on daily basis to assess health conditions and provide superior level of nursing care.
- Advised and coached patients progressing from hospitals, rehab facilities and other medical organizations to at-home treatment settings.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Incorporated therapeutic, rehabilitative and nursing goals into detailed, individualized care plans based on diagnoses.
- Managed daily and weekly schedule based on patient needs and agency staffing ability.
Director of Nursing
Life Care Center Of Ritzville
Ritzville, WA
06.2013 - 09.2014
- Provided supervision and support for day-to-day operation of nursing department as well as other departments to ensue that resident needs were met and facility was properly maintained.
- Planned and organized staff development and orientation programs for nursing services.
- Diligently monitored Quality Assurance program for effectiveness and to improve performance and maintain standards of care.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large. Observed strict confidentiality and safeguarded all patient-related information.
- Developed and arranged continuing education opportunities for all staff to increase knowledge and skills.
- Successfully met and exceeded company standards in relation to annual surveys, pharmacy reviews, and internal compliance audits.
Unit Manager/LPN/RN
Life Care Center Of RItzville
Ritzville, WA
09.2011 - 06.2013
- Conducted screening, diagnostic treatment and rehabilitative and supportive services as senior nurse on primary health care team.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Performed all tasks with patient-centered focus while seeking opportunities for improvement of processes and treatments. Provided health education training for patients.
- Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Accurately documented all elements of nursing assessment, treatments, medications, discharge instructions and follow-up care.
Financial Lending Manager and Officer
Various Lending Companies
Moses Lake, WA
06.1995 - 03.2008
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan.
- Determined appropriate rate locks, issuance of disclosures, overage and underage waivers and fee waivers.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Effectively opened mortgages offices, hired qualified staff, as well as processing loan applications during process.
- Worked with government underwriters and auditors on annual basis as required by law.
Education
Associate of Science - Nursing
BBCC
Moses Lake, WA06.2012
Skills
- Strong clinical judgment
- Training and mentoring
- Multidisciplinary team collaboration
- Profit improvements
- Staff Management
- Planning
- Maintain Continuity
- Preventative Health
- Quality Patient Care
- Compassionate and Caring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Regional Interim Wellness Director
Regency Pacific
05.2021 - Current
Regional Nurse Consultant
Avamere
01.2020 - Current
RN, Home Care
Assured Home Health
08.2015 - 05.2016
Director of Health Services
Avamere Of Moses Lake
11.2014 - 07.2019
Director of Nursing
Life Care Center Of Ritzville
06.2013 - 09.2014
Unit Manager/LPN/RN
Life Care Center Of RItzville
09.2011 - 06.2013
Financial Lending Manager and Officer
Various Lending Companies
06.1995 - 03.2008
Associate of Science - Nursing
BBCC
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