Marilyn Soriano Alvarado
Summary
Bilingual professional fluent in Spanish and English, demonstrating strong customer service skills and adaptability. Committed to continuous learning and development, contributing effectively in diverse environments.
Overview
7
7
years of professional experience
Work History
Team Leader
R&R sports
Aspen
06.2022 - Current
- Resolved customer inquiries and complaints to enhance overall satisfaction.
- Delegated daily tasks to team members, improving overall team productivity.
- Trained new staff on customer service standards and product knowledge.
- Cultivated positive work environment to foster collaboration among team members.
- Resolved issues independently during management's absence.
Restaurant Hostess
Hickory House
Aspen
11.2021 - 06.2022
- Greeted and seated guests promptly upon arrival.
- Optimized seating arrangements through effective management of reservation system.
- Coordinated with servers to facilitate seamless service and improve guest satisfaction.
- Managed reservations, waitlists, and special requests for large parties.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved guest inquiries and seating issues, enhancing overall guest experience.
- Communicated wait times clearly to guests for better expectations.
- Supported various restaurant roles, including serving, bartending, takeout, and bussing.
- Trained new host staff on procedures and customer service standards.
Youth Group
City Of Aspen
Aspen
04.2019 - 08.2019
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed day-to-day duties with precision and attention to detail.
Education
Aspen High School
Aspen, COSkills
- Team management
- Client relationship management
- Staff training
- Conflict resolution
- Cross-cultural communication
- Product knowledge
- Attention to detail
References
References available upon request.
Timeline
Team Leader
R&R sports
06.2022 - Current
Restaurant Hostess
Hickory House
11.2021 - 06.2022
Youth Group
City Of Aspen
04.2019 - 08.2019
Aspen High School