Marilyn Wilken

Work History

Security Officer

Securitas Security Services USA

10.2019 - 10.2025

Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Reported suspicious activities and persons to law enforcement.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Protected facility and property guests by regularly circulating premises and monitoring surveillance feed
Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Responded quickly to emergency situations to assess and deflect issues.
Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Wrote detailed reports of all security breaches and investigations.

Unarmed Security Officer

Securitas Security Services USA Of Kansas City, Missouri

10.2019 - 10.2025

Worked independently and with Law Enforcement to resolve issues to protect persons, employees and property of client.
Executed security procedures in a calmly manor escorted non-compliant individuals out of building.
Daily monitoring and patrolled buildings, grounds, and work sites.
Issued Company Guest ID cards to authorized personnel.
Acted as a deterrent to prevent criminal action at business sites in order for the business to conduct operations in safe environment.
Wrote detailed reports of all security breaches and investigations.
Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Patrolled and monitored premises in company vehicle, on, and by foot.
Monitored different areas locations via CCTV feed providing maximum coverage to areas of importance.
Greeted guests professionally and courteously to a welcoming atmosphere while making safety top priority.
Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Monitored alarm systems to detect any unauthorized entries into protected areas.
Completed full building and grounds patrols to spot and investigate concerns.
Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Investigated suspicious activities and persons to maintain security of premises.
Responded quickly to emergency situations to assess and deflect issues.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Patrolled parking lots and garages to determine security of vehicles and property.
Assisted visitors and customers to provide directions, answer questions and meet requests.
Updated shift logs and produced daily reports to document security activities and specific incidents.
Issued access cards to authorized personnel to monitor access points.
Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
Completed full building and grounds patrols every hour to spot and investigate concerns.
Completed full building and grounds patrols every hour to spot and investigate concerns.
Responded quickly to incidents and assessed active situations for security concerns.

Unarmed Security Officer

Landmark Event Security Staffing - Arrowhead Stadium Security Kansas City, Missouri

05.2019 - 08.2019

Gate Security - Checking personal pocket items, handbags, dipper bags, blankets, cell phones, etc. before admittance through metal deter observing the physical of the fan reaction if any to if alarm sounded.
Outside and Inside Chiefs' Arrowhead Stadium we were assigned specific post areas for observation surveillance.
Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
Directed guests around building and answered accessibility questions.
Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
Assisted visitors and customers to provide directions, answer questions and meet requests.
Examined doors, windows and gates to verify security.

Customer Service Associate and Cashier

Amerastar Casino & Hotel Inc Kansas City, Missouri

02.2010 - 03.2026

The Meeting and Greeting of Ameristar Casino & Hote
Guests, assisting with product inquiries and sales,
Knowledge of Upcoming Ameristar Event Ticket and Sales,
Responsible for the Money Drawer Correct Bill Count and Receipts,
Keeping Gift Shop Clean, Merchandise Faced and Stocked.
Answered customer telephone calls promptly to avoid on-hold wait times.
Handled billing and payment issues by following guidelines and resolving disputes.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Service Representative Retail Loss Prevention

Camp Lejeune Marine Corp Base Jacksonville, North Carolina

02.1992 - 05.1995

French Quarter, Green Side Retail "C" Store French Quarter Exchange
Customer Service Cashier and Sales
X-Key Readings Department Sales
Pull and Markdown Products of Expiration Dates, Log Data
Weekly Inventory of "C" Store French Quarter Exchange
Base Warehouse Pick Pull Pack Inventory to be sent to the French Quarter Exchange
Receiving and inventorying the Delivery from Base Warehouse Received Venders Invoice Product Count, Signed Off as Received
Money Drop and Pull, Pull and Count Register Drawers
Assist Money Count and Secure Office Safe and Articles
Assisted with Training of New Hires
Assisted in the Security Observation, Loss Prevention Retail "C" Store French Quarter Exchange, Green Side, Marine Corp Base, Camp Le Jejune, Jacksonville, North Carolina
Met customer call guidelines for service levels, handle time and productivity.
Managed timely and effective replacement of damaged or missing products.
Trained new personnel regarding company operations, policies and services.
Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Summary

Work History

Security Officer

Unarmed Security Officer

Unarmed Security Officer

Customer Service Associate and Cashier

Customer Service Representative Retail Loss Prevention

Education

Diploma - Medical Administrative Assistant

Associate of Applied Science - Paramedic - Medical Emergency

Skills

Work Availability

Certification

Timeline

Overview

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