Marilyn Wilken
Customer Service Front Desk Receptionist Retail Sales Cashier Security
Gladstone,MO
Summary
Dedicated Unarmed Security Officer with over five years of experience in safeguarding premises and assets. Notable tenure at Securitas Security USA in Kansas City, MO, with expertise in Retail Sales Loss Prevention at Marine Corps Base Camp Lejeune in Jacksonville, NC. Proficient in surveillance monitoring and skilled in maintaining situational awareness to ensure a secure environment through effective communication and vigilance. Demonstrated ability to manage entrance and exit areas while enforcing regulations to uphold safety and security for clients and guests. Committed to delivering exceptional security services that foster a safe atmosphere for all stakeholders, ensuring peace of mind and protection at all times.
Overview
10
10
years of professional experience
Work History
Security Officer
Securitas Security Services USA
Kansas City, Missouri
10.2019 - 10.2025
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feed.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Wrote detailed reports of all security breaches and investigations.
Unarmed Security Officer
Securitas Security Services USA Of Kansas City
Kansas City, Missouri
10.2019 - 10.2025
- Worked independently and with Law Enforcement to resolve issues to protect persons, employees and property of client.
- Executed security procedures in a calmly manor escorted non-compliant individuals out of building.
- Daily monitoring and patrolled buildings, grounds, and work sites.
- Issued Company Guest ID cards to authorized personnel.
- Acted as a deterrent to prevent criminal action at business sites in order for the business to conduct operations in safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled and monitored premises in company vehicle, on, and by foot.
- Monitored different areas locations via CCTV feed providing maximum coverage to areas of importance.
- Greeted guests professionally and courteously to a welcoming atmosphere while making safety top priority.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Completed full building and grounds patrols to spot and investigate concerns.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Investigated suspicious activities and persons to maintain security of premises.
- Responded quickly to emergency situations to assess and deflect issues.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Issued access cards to authorized personnel to monitor access points.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
Unarmed Security Officer
Landmark Event Security Staffing - Arrowbead Stadium Security
Kansas City, Missouri
05.2019 - 08.2019
- Gate Security - Checking personal pocket items, handbags, dipper bags, blankets, cell phones, etc. before admittance through metal deter observing the physical of the fan reaction if any to if alarm sounded.
- Outside and Inside Chiefs' Arrowhead Stadium we were assigned specific post areas for observation-surveillance.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Directed guests around building and answered accessibility questions.
- Checked all baggage using X-ray machines, metal detectors, and Garrett wands.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Examined doors, windows and gates to verify security.
Customer Service Associate and Cashier
Amerastar Casino & Hotel Inc
Kansas City, Missouri
02.2010 - 03.2010
- The Meeting and Greeting of Ameristar Casino & Hotel Guests, assisting with product inquiries and sales.
- Knowledge of Upcoming Ameristar Event Ticket and Sales.
- Responsible for the Money Drawer Correct Bill Count and Receipts.
- Keeping Gift Shop Clean, Merchandise Faced and Stocked.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative Retail Loss Prevention
Camp Lejeune Marine Corp Base
Jacksonville, North Carolina
02.1992 - 05.1995
- French Quarter, Green Side Retail 'C' Store French Quarter Exchange.
- Customer Service Cashier and Sales.
- X-Key Readings Department Sales.
- Pull and Markdown Products of Expiration Dates, Log Data.
- Weekly Inventory of 'C' Store French Quarter Exchange.
- Base Warehouse Pick Pull Pack Inventory to be sent to the French Quarter Exchange.
- Receiving and inventorying the Delivery from Base Warehouse Received Vendors Invoice Product Count, Signed Off as Received.
- Money Drop and Pull, Pull and Count Register Drawers.
- Assist Money Count and Secure Office Safe and Articles.
- Assisted with 'Training of New Hires.
- Assisted in the Security Observation, Loss Prevention Retail 'C' Store French Quarter Exchange, Green Side, Marine Corp Base, Camp Lejeune, Jacksonville, North Carolina.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
Diploma - Medical Administrative Assistant, ICD-CPT Coding, Insurance Filing, Medical Terminology, Billing, Patient Scheduling, Accounting, Proper Phone Educate, How to Assist in Office Procedures, Completed professional development in Medical Administrative Assistant
Concorde Career Institute
01.1998
Associate of Applied Science - Paramedic - Medical Emergency
North Central Missouri College
05.1985
Skills
- Security management
- Employee training
- Surveillance monitoring
- Effective written communication
- Interpersonal communication
- Security asset management
- CCTV oversight
- Policy implementation
- Site security assessment
- Strong situational awareness skill
- Professional demeanor
- Troubleshooting skills
- Effective listening
- Access control
- Integrity and honesty
- Policy enforcement
Certification
- Kansas City, Missouri Private Licensed Class B, #25-2037, 2026-04-08
- Kansas City, Kansas Police Department Unarmed Private Security Officer Permit, B 4175, 2026-05-14
- Missouri Driver License, S023193005, 2027-06-06
Additional Information
I met Carol Hunter and Danny Hager August 2007 when Jim Wilken now my husband worked Excelsior Springs Police Department 911 Dispatch.
Personal Information
- Title: Unarmed Security Officer
- Driving License: S023193005
- ID Type: Missouri Driver License
- ID Number: S023193005
Timeline
Security Officer
Securitas Security Services USA
10.2019 - 10.2025
Unarmed Security Officer
Securitas Security Services USA Of Kansas City
10.2019 - 10.2025
Unarmed Security Officer
Landmark Event Security Staffing - Arrowbead Stadium Security
05.2019 - 08.2019
Customer Service Associate and Cashier
Amerastar Casino & Hotel Inc
02.2010 - 03.2010
Customer Service Representative Retail Loss Prevention
Camp Lejeune Marine Corp Base
02.1992 - 05.1995
Diploma - Medical Administrative Assistant, ICD-CPT Coding, Insurance Filing, Medical Terminology, Billing, Patient Scheduling, Accounting, Proper Phone Educate, How to Assist in Office Procedures, Completed professional development in Medical Administrative Assistant
Concorde Career Institute
Associate of Applied Science - Paramedic - Medical Emergency
North Central Missouri College