Marilyn Wu

• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail
• Oversaw and delegated fulfillment of 800-1000 prescriptions per day as PIC of Pennsauken location, serving a high-volume population at a tier 4 pharmacy
• Conducted comprehensive medication therapy management sessions, optimizing patient outcomes, adherence, and literacy through personalized care plans
• Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use
• Delegated and efficiently completed tasks of answering phones, typing, reviewing, filling, and verifying prescriptions, as well as helping customers with medication-related questions
• Supervised a team of 5-6 technicians to ensure accurate completion of tasks daily, resulting in improved efficiency and customer satisfaction
• Administered multiple vaccines to patients to provide immunity against COVID-19, influenza, pneumonia, shingles, and other diseases
• Collaborated with insurance providers to resolve billing discrepancies, ensuring timely reimbursement for pharmacy services
• Demonstrated empathy and knowledge of customer needs and used problem-solving skills to offer patient-tailored solutions
• Mentored pharmacy students and interns, contributing to development of future healthcare professionals

• Personally identified and documented 100+ pharmacy interventions (expected average of 60) and monitored all pharmacokinetic calculations for patients on team during pediatric general medicine rotation
• Identified and optimized potential and existing medication errors via patient counseling, drug information queries, pharmacokinetic calculations, dose recommendations, etc
• Conducted comprehensive medication counseling sessions for patients, improving adherence rates and promoting better understanding of their treatment plans
• Honed research, writing, critical thinking, and teamwork skills via numerous student-led projects (journal clubs, patient presentations, yearlong research project and manuscript)
• Evaluated in-depth individual patients' medical charts and submitted adverse drug reaction reports to the FDA to keep medication's safety profile up to date
• Ensured patient safety through careful verification of medication orders, dosage calculations, and proper dispensing techniques

• Prioritized advocating for patient care above all

• Maintained cohesiveness in the pharmacy's operation by quickly and efficiently performing routine tasks (prescription processing and filling, inventory counts, etc)

• Enhanced patient care by conducting thorough medication reviews and providing recommendations to healthcare professionals

• Analyzed relevant articles and studies in making drug recommendations to supervisor and attending physicians (ie. capsaicin for cannabinoid hyperemesis syndromes)

• Conducted patient interviews to assess accuracy and compliance of medications

• Calculated correct dose of life-saving medication (alteplase) for code strokes

• 3.72 GPA
• Research Projects: Antibiotic Discordance Rates for Extended Spectrum Betalactamase-producing Enterobacteriaceae Urinary Tract Infections in the Emergency Department; Impact of Phenobarbital on Emergency Department Length of Stay; Characterization of E-Cigarette or Vaping-Induced Lung Injury (EVALI) exposures as reported to the California Poison Control System

• 3.96 GPA
• Dean's List [All semesters]