Marilyn B. Lett
Evanston,IL
Summary
Dynamic leader with experience in union organization and team management. Proven ability to drive positive change, enhance collaboration, and effectively manage time under pressure. Committed to fostering an engaging work environment that prioritizes customer satisfaction.
Overview
8
8
years of professional experience
Work History
Strike Captain for Starbucks Union
Workers United
Evanston, IL
08.2025 - Current
- Engaged in recruitment drives to increase union representation and awareness in our store.
- Secured the number of votes necessary to start a strike, and oversaw our store's picket line.
Barista
Starbucks
Ashland & Louisville, KY & Evanston, Il
06.2024 - Current
- Prepared high-quality coffee beverages, following standardized recipes, to deliver a consistent product, especially during peak service hours.
- Managed cleanliness and organization of workstations and dining areas to enhance customer experience.
- Successfully focused on customer relations and satisfaction.
- Collaborated with team members to streamline operations and improve workflow efficiency during busy shifts.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Shift Leader
Walmart
Louisville, KY
08.2021 - 05.2022
- Supervised evening operations for a team of 5 to ensure efficient workflow and optimal customer satisfaction in the online Pick-Up and Delivery department.
- Significantly improved team metrics within six months.
- Implemented enhanced inventory management while negotiating customer questions and complaints.
Assistant to the General Manager
Pure Country Automotive
Grayson, KY
04.2020 - 07.2021
- Coordinated daily operations to support General Manager in optimizing workflow and sales efficiency.
- Assisted in managing lot vehicles inventory levels and conditions .
- Supervised all grounds maintenance.
Administrative Clerk
Griffith, Delaney, Hillman & Co.
Ashland, KY
10.2017 - 08.2019
- Supervised the modernization of the records department after a significant gap in management.
- Created a more efficient system for timely records destruction.
- Managed annual mailing of company tax records.
Education
Bachelor of Science - History
University of Louisville
Louisville, KY05.2023
Skills
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Organization and time management
- Problem resolution
- Calm under pressure
- Problem-solving
Timeline
Strike Captain for Starbucks Union
Workers United
08.2025 - Current
Barista
Starbucks
06.2024 - Current
Shift Leader
Walmart
08.2021 - 05.2022
Assistant to the General Manager
Pure Country Automotive
04.2020 - 07.2021
Administrative Clerk
Griffith, Delaney, Hillman & Co.
10.2017 - 08.2019
Bachelor of Science - History
University of Louisville