Dedicated Transportation Professional with 25 years of customer service experience. Focused on safety and client satisfaction by addressing inquiries effectively and delivering high-quality support. Committed to implementing customer service best practices to foster lasting relationships.
Overview
2
2
years of post-secondary education
15
15
years of professional experience
Work History
Cabin Host
Cirrus Aviation
10.2023 - Current
Delivered exceptional in-flight service and comfort to high-profile guests, enhancing overall travel experience.
Ensuring a memorable experience providing luxury hospitality meeting high standards of service.
Coordinated catering with local vendors to ensure timely and high-quality meal service.
Maintained cleanliness and stocked necessary supplies on plane, ensuring seamless operations and guest satisfaction.
Oversaw ground security operations for public flights on private aircraft, ensuring safety and compliance.
Flight Attendant
Spirit Airlines
01.2023 - 12.2023
Delivered exceptional customer service by assisting passengers throughout all phases of flight.
Instructed crew on emergency procedures for health issues and evacuations.
Facilitated teamwork among 6-8 crew members to enhance flight efficiency.
Supported efforts to maintain on-time performance through proactive assistance.
Continuously assisting to help ensure on time performance.
Transit Bus Operator
Los Angeles Metropolitan Transportation Authority
Los Angeles, CA
10.2015 - 01.2023
Courteous with Strong Service Mindset Upbeat and Positive Personality
Assisted passengers with fare collection and provided schedule and route information to enhance travel experience.
Operated with safety and skill to avoid accidents and delays.
Transported patrons safely between destinations, ensuring timely arrival and passenger comfort.
Completed regular inspections and maintenance actions to ensure equipment functionality.
Enhanced customer satisfaction through attentive service and effective communication.
Aided elderly and mobility-limited passengers in entering and exiting bus, promoting accessibility and safety.
Caregiver
Downey Retirement Center
Downey, CA
10.2011 - 06.2015
Provided dressing guidance, grooming, meal preparation, and medication reminders to enhance client independence and well-being.
Facilitated daily living activities to promote self-esteem and overall wellness among clients.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Delivered mental support and coordinated physical activities to improve clients' quality of life and meet their personal needs.
Provided safe mobility support to help patients move around personal and public spaces.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.