Marilynn Flores
Chicago ,IL
Summary
Dynamic Passenger Service Assistant at O’hare Airport with exceptional customer service and problem-solving skills. Successfully ensured the safe and efficient boarding of passengers, including unaccompanied minors, while fostering a welcoming environment. Bilingual in Spanish, I excel in teamwork and adaptability, enhancing the travel experience for all.
Overview
4
4
years of professional experience
Work History
Passenger Service Assistant
PSA
03.2021 - Current
- Assisting passengers with mobility issues from point A to point B safety.
- Escorting passengers to the boarding gate and ensuring they board the aircraft.
- Escorting children to their connecting flights.
- Escorting the child to the authorized adult pick them up when they land.
- Recording information of the unaccompanied minor for safety reasons.
- Assisting passengers with finding their way around the airport.
- Answering questions, providing directions and resolving issues.
- Notifying flight attendant and pilots that they have a random drug test.
Education
Associate Of Applied Arts - Early Childhood Education
Morton College
Cicero, IL12.2019
Skills
- Customer service skills
- Teamwork skills
- Adaptability and flexibility
- Organizational skills
- Problem-Solving
- Willingness to learn
- Bilingual (Spanish)
Timeline
Passenger Service Assistant
PSA
03.2021 - Current
Associate Of Applied Arts - Early Childhood Education
Morton College
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