Marina Alfaro
Pico Rivera,USA
Summary
Professional counselor equipped to guide clients through challenges and foster personal growth. Strong background in providing emotional support, conflict resolution, and developing coping strategies. Proven ability to collaborate effectively within team to achieve impactful results. Adaptable and dependable with focus on active listening, empathy, and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Counselor
Counseling Partners of Los Angeles
08.2024 - 06.2025
- Provided varied assessments based on individuals age.
- Interviewed and consulted with legal guardians regarding client’s base behaviors and concerns.
- Consulted and collaborated with teachers and principal regarding client’s concerns and progress.
- Provided individual therapy to minors on a weekly and bi-weekly basis.
- Conducted a combination of play, art, and talk therapy with clients based on age and interest.
- Provided guardians with updates regarding client’s progress and parental guidance when needed.
- Developed personalized treatment plans based on client assessments and goals.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Maintained company census tracking systems weekly.
- Attended weekly group supervision consulting, developing treatment plans, and discussing case conceptualizations.
Office Coordinator
Telecare Corporation
05.2022 - 07.2024
- Support staff by providing resources for HR and or payroll concerns.
- Collaborate with leadership to maintain the wellbeing of client’s basic necessities i.e. specific food or hygiene products.
- Consult with leadership weekly in regards to staff coaching and supervision.
- Audit budgeting for client’s food, hygiene products, clothing, and extracurricular activities on a monthly basis.
- Trained new staff on administrative protocols and company policies.
- Facilitated onboarding processes, contributing to improved employee integration.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Mortuary Office Specialist
Rose Hills Mortuary & Cemetery
09.2018 - 04.2022
- Guided grieving families of the first call (death reporting) process, alleviating the confusion and unknown.
- Assisted in setting up follow up appointments and obtaining proper documentation.
- Collaborated with doctors and nurses in ensuring death certificates were filed in compliance with the 8th day state law.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
- Provided exceptional support during peak periods, regularly prioritizing tasks based on urgency while maintaining attention to detail.
Shift Lead
Juice Press
12.2015 - 05.2018
- Enhanced the customer experience by creating a welcoming environment, greeting new people to the store, and engaging in conversation with shoppers.
- Completed store opening and closing procedures and balanced tills.
- Maintained a highly organized environment by completing daily inventory and restocking items accordingly.
- Trained and mentored team members on product knowledge and customer service standards.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Master of Arts - Clinical Psychology with an Emphasis in Marriage and Family Therapy
Pepperdine University, Graduate School of Education And Psychology
Los Angeles, CA06.2025
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY12.2017
Skills
- Skilled in intake interviewing
- HIPAA compliance knowledge
- Mental health support
- Biopsychosocial assessments
- Youth counseling
- Client advocacy
Timeline
Counselor
Counseling Partners of Los Angeles
08.2024 - 06.2025
Office Coordinator
Telecare Corporation
05.2022 - 07.2024
Mortuary Office Specialist
Rose Hills Mortuary & Cemetery
09.2018 - 04.2022
Shift Lead
Juice Press
12.2015 - 05.2018
Master of Arts - Clinical Psychology with an Emphasis in Marriage and Family Therapy
Pepperdine University, Graduate School of Education And Psychology
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice