Marina Bem
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Efficient analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Fluent in German, Slovak and Czech, with conversational proficiency in Russian.
Strong leader with sound judgment, good planning abilities, time management and interpersonal communication strengths.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
CEO and Manager
ILUSTORE LLC
01.2023 - Current
- Reversed plummeting revenue and restored profitability by implementing strategic marketing and operational improvements, achieving a break even status.
- Managed daily operations for a midsized e-commerce business, managing employees and ensuring alignment with corporate goals and standards, resulting in an 80% improvement in operational efficiency.
- Spearheaded a comprehensive brand relaunch and niche product line development identifying merchandise and inventory opportunities, focusing on tungsten rings, driving sustainable growth and stabilizing market share.
- Performed controlling of business development by introducing daily product analysis using Shopify platform.
- Developed and maintained long-term relationships with key clients, resulting in a 60% increase in repeat business and customer satisfaction.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Elevated brand visibility and market share with launch of highly successful digital marketing campaign.
- Amplified customer satisfaction and loyalty through introduction of customer-centric service model.
- Established and maintained strong relationships with customers, vendors and strategic partners.
Project Manager
Iphimedia LC
09.2016 - Current
- Managed several retail clients 50K to 100K billing, achieving strategic and operational outcomes.
- Onboarded products on Walmart.com Marketplace, Shopify, Meta E-Commerce and Squarespace enhancing e-commerce presence and sales channels.
- Worked on an acquisition on a Las Vegas Luxury Jewelry Boutique.
- Developed a Business Plan for a Yoga Lifestyle Travel company.
- Managed multiple marketing projects, ensuring consistent operational excellence across all locations.
- Recruited, hired and trained Project Managers through succession planning.
- Prepared detailed intellectual property presentations, showcasing innovative solutions.
- Attended client meetings to provide follow-up support and address ongoing needs.
- Planned, designed, and scheduled phases for large projects.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Proved successful working within tight deadlines and a fast-paced environment.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
Chief Financial Officer
Trend World GmbH
01.2010 - 01.2018
- Conducted financial planning, budgeting, and forecasting to inform strategic decisions.
- Developed financial models tailored to media, supplement, and fashion brands for performance optimization.
- Prepared accurate quarterly financial statements to assess business performance and financial health.
- Facilitated cross-functional collaboration by promoting effective communication between finance and other departments.
- Established robust relationships with customers, vendors, and strategic partners to enhance mutual success.
Education
Business Administration - International Commerce
Kalaidos University of Applied Sciences Switzerland
06-2009
Skills
- Strategic Leadership
- Team Management
- Customer Service Management
- Building Clientele
- Fluent in German
- Client Relations
- Interpersonal communications
- Time Management
- Effective decision making
- Operational excellence
- Customer focus
- Crisis management
Certification
- Yoga teacher 200 RYT YOGA Alliance
Issued 2017
- International Logistics and Forwarding License Association Suisse des Cadres du Commerce Extérieur SAK
Issued 1999
Languages
German
Native or Bilingual
Slovak
Native or Bilingual
Czech
Full Professional
Russian
Limited Working
Timeline
CEO and Manager
ILUSTORE LLC
01.2023 - Current
Project Manager
Iphimedia LC
09.2016 - Current
Chief Financial Officer
Trend World GmbH
01.2010 - 01.2018
Business Administration - International Commerce
Kalaidos University of Applied Sciences Switzerland
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