MARINA CANTILLO
Orlando
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Banker
Bank of America
Orlando
07.2022 - Current
- Identify and mitigate lending and operational risks, ensuring compliance and safety.
- Pioneered client education initiatives, leveraging industry-leading products to address unique financial priorities and enhance overall service quality.
- Partner with product specialists to originate and close home equity loans, tailoring solutions to meet diverse client needs.
- Analyze client portfolios to identify opportunities for premium products, enhancing overall financial strategies and service quality.
Personal Banker
Wells Fargo & Company
Elmwood Park, NJ
01.2015 - 06.2022
- Engaged proactively with customers, achieving high satisfaction and retention rates.
- Led projects that delivered measurable results and improved team collaboration.
- Built cross-functional partnerships to provide tailored financial solutions.
- Surpassed quarterly sales targets by identifying and leveraging cross-selling opportunities.
Customer Service & Sales Representative
Wells Fargo & Company
Paterson
10.2012 - 11.2014
- Delivered exceptional customer service, enhancing overall client satisfaction and retention.
- Drove sales growth through targeted product recommendations. Consistently surpassed targets, contributing to branch performance improvements.
- Spearheaded 'Wells at Work' presentations, boosting financial product awareness and driving substantial sales growth for the branch.
- Implemented customer feedback-driven service improvements, resulting in measurable enhancements to client satisfaction and retention rates.
Bank Teller
Wells Fargo & Company
Paterson
05.2010 - 08.2012
- Ensured compliance with internal controls, enhancing operational efficiency and achieving high ratings.
- Streamlined ATM operations through meticulous deposit management and proactive servicing, ensuring uninterrupted customer access to banking services.
- Mentored and trained new tellers, imparting essential skills and best practices, resulting in improved branch efficiency and customer satisfaction.
- Analyzed transaction patterns to identify potential fraud risks, implementing preventive measures that significantly reduced security incidents.
Education
B.S - Criminal Justice
Berkeley College
Skills
- Problem solving
- Attention to detail
- Effective communication
- Team collaboration
- Time management
- Customer relationship management
Certification
- Commissioned Notary Public- State of New Jersey
- NMLS Registered
Accomplishments
- Pinnacle Award 2023
- Pinnacle Award 2024
Timeline
Senior Banker
Bank of America
07.2022 - Current
Personal Banker
Wells Fargo & Company
01.2015 - 06.2022
Customer Service & Sales Representative
Wells Fargo & Company
10.2012 - 11.2014
Bank Teller
Wells Fargo & Company
05.2010 - 08.2012
B.S - Criminal Justice
Berkeley College