MARINA DEVOL
PETALUMA,CA
Summary
Dynamic program and account manager, intelligence analyst, and signature reduction professional with over ten years of experience supporting government and intelligence operations. Recognized for exceptional written and verbal communication skills, consistently delivering clear, concise, and compelling reports and proposals that resonate across all organizational levels—from frontline teams to senior leadership. Expertise in cultivating productive relationships with stakeholders while fostering collaboration across departments and agencies to achieve common goals. Proficient in leveraging strong interpersonal skills and political acumen to promote transparency, facilitate negotiations, and effectively resolve complex issues.
Overview
9
9
years of professional experience
Work History
Account Manager - CLEAR
Thomson Reuters Special Services, LLC
01.2025 - Current
- Managed and renewed over 80 CLEAR customers, maintaining 95% retention year over year.
- Serve as the primary point of contact, maintaining strong relationships and ensuring client satisfaction.
- Responsible for onboarding and coordinating training for new-to-online customers.
- Duties include order writing; renewals; and demonstrations of the CLEAR software.
- Preserving the customer database to generate recurring business, increasing the subscription renewal rate.
- Closely work with colleagues to ensure a growth in business.
- Salesforce lead for the CLEAR team, championing all aspects of the utility of the platform within the team and company.
- Maintaining accurate records and actively seeking ways increase efficiency and reduce unnecessary redundancies within the team and organization.
Co-Chair, Veterans Employee Resource Group
Thomson Reuters Special Services, LLC
08.2024 - Current
- Lead initiatives to support and advocate for veteran employees within TRSS, providing mentorship, resources, and fostering a supportive community.
- Organize and facilitate events, workshops, and resources aimed at promoting veteran engagement, professional growth, and well-being across the organization.
- Work with internal teams and stakeholders to raise awareness about veterans' contributions, build a culture of inclusion, and support TRSS’s diversity and inclusion objectives.
Program Manager
Thomson Reuters Special Services, LLC
07.2023 - 12.2024
- Managed eight, 4-year contracts totaling $87 million, across 5 projects.
- Lead the end-to-end delivery by authoring contract documents, non-disclosure agreements, managing project timelines, coordinating resources and cross-departmental teams, and ensuring alignment with TRSS's strategic goals.
- Serve as the primary point of contact for clients, maintaining strong relationships and ensuring client satisfaction with project outcomes.
- Apply advanced interpersonal and communication skills to manage feedback, address concerns, and align services with client expectations.
- Implement and refine risk mitigation strategies to proactively identify and address potential project challenges, ensuring on-time delivery and quality outcomes.
- Ensure regulatory compliance with current and emerging policies as they pertain to commercial data, US persons, and government usage of data.
Signature Management Team Leader
US Army Special Operations Command
01.2021 - 07.2023
- Planned, coordinated, and managed multiple cutting edge, national and strategic level projects from conception to delivery, collaborating within the organization, across the intelligence community and with industry.
- Managed accompanying budgets from restructuring existing resources in a no-growth environment, to multimillion dollar projects.
- Revamped risk mitigation procedures for high-stakes, time-sensitive mission planning, reducing decision-making time from 24 hours to just 2 hours, enabling commanders to make more informed and timely decisions.
- Wrote and implemented multi-year, multi-level training pipeline for Identity and Signature Management new-hires, resulting in comprehensive and holistic on-boarding and decreased time to full operational capability from 3 years to 12 months.
- Collaborate with cross-service, interagency, and industry partners to establish and sustain successful partnerships and collaborative working relationships.
- Utilize exceptional interpersonal and communication skills to effectively interact with stakeholders at multiple levels of the organization, and to identify and resolve issues while promoting optimal solutions.
Signals Intelligence (SIGINT) Analyst
US Army Special Operations Command
10.2019 - 01.2021
- Collaborated with national level intelligence agencies, senior government leaders and international partners to collect, develop, analyze and report highly sensitive foreign intelligence to protect national security and strategic equities, while ensuring compliance with executive and national policy and regulation on the collection, storage and dissemination of foreign and national intelligence and data.
- Lead and managed a team of 8-10 interagency SIGINT analysts providing highly accurate and relevant intelligence for immediate action in a fast-paced and austere environment, resulting in the removal of dozens of terrorists from the battle space and enabling follow on intelligence collection that answered national level requirements.
- Provided highly skilled intelligence collection, threat analysis, emerging technologies, and counter proliferation intelligence products using a variety of means, including GIS, Excel, PowerPoint and verbal presentations.
- Collaborated with technology partners to create innovative solutions for geospatial threat identification and mitigation, resulting in enhanced situational awareness and mission success.
- Utilized expertise in cutting-edge technologies to optimize the removal of threat vectors from the battlespace and provided critical insights to senior leadership on emerging threats and their potential impact on operations.
Identity Management Team Leader
US Army Special Operations Command
01.2017 - 10.2019
- Developed and executed a comprehensive signature reduction strategy and accompanying regulation and policy for high-risk operations, leading a team of 12 across three functional areas to ensure successful implementation.
- Crafted a 10-year Signature Reduction Program roadmap, leveraging knowledge of Foreign Intelligence Entities and emerging technologies to prioritize risk mitigation.
- Analyzed publicly available information, data aggregation, and information ecosystems to develop effective mitigation strategies.
- Proactively identified gaps in existing signature reduction strategy, developed and presented solutions in a white paper and requirements document, and secured leadership buy-in.
- Worked collaboratively with industry partners to implement capabilities that addressed identified gaps.
Education
Bachelor of Arts - Teledramatic Arts and Technology
California State University, Monterey Bay (CSUMB)
Military Education
- Senior Leaders Course, Commandant’s List
- Advanced Leader Course, Commandant’s List
- Basic Leaders Course, Commandant’s List
- Signals Collection and Processing Course, Commandant’s List
- Equal Opportunity Leaders Course
Certificates & Skills
Women in Leadership Certificate (Cornell University); Identity Leadership Certificate (University of Texas, Austin); Google Generative AI Leadership Certificate; Project Management Professional Training Program; Identity and Signature Management Training Course; Effective Negotiations Course; Due Diligence and Digital Data Protection Course; Strategic Communications, Executive Communications, Executive Writing (BRIEF LAB); Analyst Training Course (Graphic Information Systems, interpretation of Intelligence and Data Lakes, and presentation formats including PowerPoint, Excel, Word and verbal presentations); Non-Commissioned Officer of the Year, Intelligence and Security Command, 2015
Timeline
Account Manager - CLEAR
Thomson Reuters Special Services, LLC
01.2025 - Current
Co-Chair, Veterans Employee Resource Group
Thomson Reuters Special Services, LLC
08.2024 - Current
Program Manager
Thomson Reuters Special Services, LLC
07.2023 - 12.2024
Signature Management Team Leader
US Army Special Operations Command
01.2021 - 07.2023
Signals Intelligence (SIGINT) Analyst
US Army Special Operations Command
10.2019 - 01.2021
Identity Management Team Leader
US Army Special Operations Command
01.2017 - 10.2019
Bachelor of Arts - Teledramatic Arts and Technology
California State University, Monterey Bay (CSUMB)